FACILITY

The Oral Health Centre of Western Australia

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WA's tertiary training centre for dentistry

The Oral Health Centre of Western Australia is a state-of-the-art dental teaching and learning facility united with an oral healthcare clinic, and the only institution in the State offering tertiary training in dentistry.

It provides dental services to eligible members of the public, which ensures students have access to suitable patients to develop the necessary skills and aptitudes of oral health practitioners.

UWA’s Dental School believes students learn best when teaching and learning methods focus on student-centred approaches.

Students learn either by treating patients under close supervision by highly experienced and skilled tutors, or by observing general and specialist dentists treating a wide range of dental conditions.

The Oral Health Centre of Western Australia provides modern clinical facilities, laboratories with cutting-edge equipment, clinical teaching and computing facilities, as well as access to the broader facilities of UWA.

Only institution in WA offering tertiary training in dentistry

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Treats on average 13,000+ patients a year

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Dental student programs are fully accredited and we attract students from overseas

Exclusive provider of specialist dental services to eligible patients in WA

60,000+ appointments a year

Bunbury clinic to serve the South-West

Our services

The Oral Health Centre of Western Australia (OHCWA) is part of the West Australian public dental system. We are accredited to the National Safety and Quality Health Service Standards and provide dental services for eligible patients (see below for details about eligibility).
General dentistry
  • General dental services such cleanings, fillings, dentures and extractions are provided to patients who fulfil the eligibility criteria.
  • General dental services are also provided at low fees for income-support patients who are ineligible for subsidised treatment but who meet relevant low-income criteria. Evidence of income will be required.
  • General dental services are provided by dental students under direct supervision by experienced dentists and dental specialists, or by qualified general dentists.
Specialist services

OHCWA is the sole provider of specialist dental services to public dental patients in Western Australia. Specialist services include:

Endodontics

Endodontics is the special branch of dentistry that deals with the soft tissue inside the tooth. This tissue is called the “pulp” and it is located in the root canal part of the tooth. The pulp tissue can become inflamed and then infected as a result of decay in your tooth, or when there are old restorations (fillings, crowns, etc.) that are breaking down. Cracks in teeth are another common cause of these problems. Once the root canal system becomes infected, it can cause inflammation of the tissues and bone that surround the tooth root. Hence, it is important to have these problems treated in order to avoid more complicated problems from developing.

Endodontists are specialist dentists who have had advanced education and training in managing disease of the pulp and the tissues surrounding the tooth root.

The main treatment provided for these conditions is known as “root canal treatment” and it is performed to save your tooth. It is not an uncomfortable procedure so you should not be concerned about having this treatment done to your tooth. Root canal treatment is usually done over several appointments. Your Registrar or Endodontist will explain the procedure to you so you know what to expect. In some cases, root canal treatment will not be suitable and your tooth may need to be extracted but our first aim is always to try and preserve the tooth.

Once the root canal treatment has been completed, you will need to have the tooth restored again. and you will be advised about this at your consultation appointment. It is also important that teeth are reviewed after the treatment has been completed to ensure the tissues heal. Reviews are usually done after 6 months and then after every few years, depending on the tooth and its original problem.

Root canal treatment is sometimes needed after a tooth has been traumatised – such trauma could lead to fracture of the tooth or the tooth may be knocked out of its usual position. Endodontists are experts in managing dental trauma.

Your Registrar or Endodontist will work with your general dentist or other specialists that you are seeing in order to provide the best possible outcome for you.

If you have any questions or concerns, then be sure to tell your Registrar or Endodontist so he/she can answer your questions and discuss any concerns with you.

Oral medicine

Oral Medicine is the specialist branch of dentistry concerned with the diagnosis, prevention and predominantly non-surgical management of medically-related disorders and conditions affecting the oral and maxillofacial region, in particular oral mucosal disease and orofacial pain, as well as the oral health care of medically complex patients.

Oral Medicine Specialists are specialist dentists who have had advanced education and training in managing mucosal disease of the oral cavity such as ulcers, potentially malignant disorders, fungal infections, and benign and malignant growths. They also manage pain in the orofacial region including your head, mouth, and face. Additionally, Oral Medicine Specialists are involved in managing and minimizing the oral presentations of systemic conditions. Oral Medicine Specialists manage these conditions through a range of evidence-based approaches including but not limited to pharmacological (prescribing medications), surgical intervention (excisional and/or incisional biopsy), oral and temporomandibular appliances, and long-term monitoring. Depending on the condition, many patients are reviewed by Oral Medicine Specialists every 3-6 months.

Your Registrar or Oral Medicine Specialist will work with your general dentist, general practitioner, or other specialists that you are seeing in order to provide the best possible outcome for you. If you have any questions or concerns, please tell your Registrar or Oral Medicine Specialist so they can answer your questions and discuss any concerns with you.

Oral surgery

This is a speciality that combines dental, medical and surgical expertise. The speciality is uniquely placed to manage medically complex patients who require surgical management of their oral maxillofacial pathology. The specialty deals with surgical management of benign oral maxillofacial pathology, head and neck cancer, salivary gland pathology, facial fractures, dental implants, dentoalveolar surgery, orthognathic surgery and temporomandibular joint disorders.

DMD students are taught medicine in relation to dentistry, simple dentoalveolar surgery and attend the day surgery unit where they observe the OMS team carry out dentoalveolar surgery and surgical management of benign oral maxillofacial pathology.

Orthodontics

Orthodontics is one of the specialised disciplines in dentistry that is focussed on the prevention, diagnosis, and treatment of dental and facial irregularities. These problems may include teeth that are crowded or too far apart, teeth that meet abnormally or don’t meet at all, teeth that stick out, and mismatched jaws.

Orthodontists treat existing problems, and can identify problems that are developing, and take timely action to resolve problems before they fully develop. Orthodontists treat patients of all ages, they regularly treat children, adolescents and adults.

Orthodontists use the full range of “appliances” to correct orthodontic problems. The “appliance” is the term used for the device that moves teeth. It can be a removable plate, traditional braces, clear aligners or braces on the inside of the teeth. The Orthodontist is uniquely qualified to recommend the most appropriate type of “appliance” to correct an individual’s problem.

Your Orthodontist or Registrar in Orthodontics will work together to answer any queries regarding your treatment needs and the choices that you may have for treatment.

Paediatric dentistry

Paediatric dentistry is an age-defined specialty that provides both primary and comprehensive preventive and therapeutic oral health care for infants and children through adolescence, including those with special health care needs.

This speciality encompasses domains such as behaviour guidance, care of the medically compromised, children with special needs, oro-facial growth and development, prevention and management of tooth decay, sedation, pharmacological management and hospital dentistry as well as other standard domains of dentistry. These skills are applied to the needs of children throughout their ever-changing stages of development and treating conditions and diseases unique to growing individuals.

Paediatric dentistry embraces a variety of disciplines, techniques, procedures and skills that share a frequent basis with other specialties but are modified and adapted to the unique requirements of infants, children, adolescents, and those with special health care needs.

Accordingly, Specialist Paediatric Dentists provide a range of treatment including preventive and restorative services through to dentoalveolar surgery. The descriptions of care routinely offered include, but not limited to, is the management of:

  • Children with complex treatment needs or extensive tooth decay including treatment under local anaesthesia, relative analgesia or general anaesthesia
  • Children with medical and genetic conditions and the impact of these on oral health and dental treatment
  • Dental injuries to both primary and permanent teeth
  • Children with dental conditions such as missing teeth, extra teeth, enamel defects and the abnormal eruption of teeth
  • Children with anxiety or behavioural issues
  • Very young children and infants

Periodontics

Periodontics is the dental specialty that focuses on the treatment of gum (periodontal) disease and other oral conditions affecting the soft and hard tissues that support the teeth – the periodontium.

Periodontitis is often known as 'gum disease' and is a very common condition in which the gums and deeper periodontal structures become inflamed. This inflammation of the gums, which usually takes the form of redness, swelling and a tendency to bleed during tooth brushing, is the body’s response to certain bacteria that have been allowed to accumulate on the teeth.. If left unchecked, the inflammation can spread down below the gums and along the roots of the teeth, causing destruction of the periodontal ligament and the supporting bone. This ultimately leads to loosening and potential loss of the teeth. It is now understood that untreated periodontal disease can also have effects on general health; for example, it poses an increased risk of heart disease and diabetes, among other conditions.

Periodontists are dental practitioners who specialize in the prevention and treatment of diseases of the tooth-supporting tissues – the periodontium and their sequelae. Although all dentists receive training in the diagnosis and treatment of mild to moderate periodontal disease, it is usual practice to refer severe or complex cases to a Periodontist, who will have undertaken additional training and acquired special expertise in the area.

If youare diagnosedas having periodontal disease, your Periodontist may recommend a range of treatments. Commonly, treatment involving oral hygiene instruction and advice and thorough debridement (deep cleaning) of the tooth root surfaces will be undertaken over a number of appointments. In some cases, periodontal surgery may be required to gain adequate access to the root surfaces. In addition, a range of surgical treatments may be available to achieve a number of aims. Commonly surgery may be undertaken to:

  • Gain access to the root surfaces
  • Reduce the depth of periodontal pockets
  • Regenerate lost periodontal attachment
  • Increase the amount of tooth above the gum for restorative procedures
  • Graft tissue into areas where disease has result in loss of gum tissue

After the active phase of treatment has been completed, your dentist will need to review the condition of your gums at regular intervals to check that the inflammation has been halted and prevent recurrences. The frequency of your follow-up or maintenance appointments will depend on the severity of disease and your individual risk of disease progression. months.The long-term success of periodontal treatment depends both on your own efforts with oral hygiene and those of the practice team who provide your regular care and ongoing assessment

Prosthodontics

Prosthodontics is the dental specialty pertaining to the diagnosis, treatment planning, rehabilitation, and maintenance oforal function, comfort, appearance, and health of patients withclinical conditions associated with missing or deficient teeth and/ormaxillofacial tissues by using biocompatible substitutes.

In the first instance it involves a detailed analysis of the patient’s functional and aesthetic concerns, the nature and extent of the disease processes affecting the intra and extra oral structures. Through the process known as a diagnostic workup, a determination can be made as to what the problems are, how they can be addressed, and recommendations can then be made as to whether or not treatment would be beneficial and if so the most appropriate treatment plan tailored to the individual’s specific needs. The patient will be provided with a detailed discussion on the nature of their problems, causes and preventive measures required. As needed, the treatment proposals will be presented together with the risks, benefits, longevity and investment required for the rehabilitation as well as alternative options.

Often complex situations may require multidisciplinary management so that it is incumbent on the Registrar to integrate and coordinate this process of management when involving other areas of expertise.

Broadly speaking prosthodontics involves fixed and removable prosthodontics. Each contains a broad range of materials and techniques, (both analogue and digital), which can be selected and customized for individual needs. Thecategories are classified as:

  • Fixed dental prostheses are any artificial devices that are securely attached to a natural tooth or teeth, or to one or more dental implants/implant abutments. They cannot be removed by the patient.
  • Removable dental prostheses are complete or partial dentures, overdentures, or maxillofacialprostheses that replace some or all missing teeth and/or supporting structures.The prostheses can be readily inserted and removed by the patient.
  • Maxillofacial prosthetics is thebranch of prosthodontics concerned with the restoration and/orreplacement of stomatognathic and craniofacial structures withprostheses that may or may not be removed on a regular or electivebasis.

Your Registrar and supervising Prosthodontist will work together with you in order to provide the best possible outcome. It is important that if you have any questions or concerns, be sure to discuss these with your Registrar or Prosthodontistso that they can be addressed.

Specialist dental services are available by referrals only. Such referrals are accepted by OHCWA subject to their compliance with Specialist Referral Guidelines. Should a referral not comply with these guidelines, specialist treatment will not be provided.

After-hours emergency treatment

An emergency clinic operates in the Centre’s annexe clinic in E Block (map) of Sir Charles Gairdner Hospital from 2pm to 5pm on Saturdays, Sundays and public holidays.

  • The Emergency Clinic will only accept patients over the age of 16. Please refer to Perth Children’s Hospital Dental Emergency if the patient is under the age of 16.
  • Please call (08) 6457 7626 between 1:30-4:30pm on weekends and public holidays to arrange an appointment.
  • Triage will be performed over the phone and determine if an appointment will be given. The general criteria for an appointment to be given are:
    • Trauma
    • Haemorrhage (usually post-extraction)
    • Facial swelling
    • Severe dental pain – such as pain not relieved by over-the-counter analgesics, or pain that wakes you up at night
  • Patients should be present at the Emergency Clinic no later than 4.15pm to enable completion of registration and treatment. The Emergency Clinic offers emergency dental treatment only. A fee applies to all emergency treatment, but a subsidy is provided to holders of Health Care and Pensioner Concession Cards. Holders of these cards will need to present a current card at the time of treatment to receive this subsidy.

For after-hours emergency treatment at other times, please contact Dental Health Services Emergency on 1800 098 818.

Patient information

Eligibility
  • OHCWA provides subsidised general and specialist dental services to members of the WA public who meet the eligibility criteria determined by the WA Government. To be eligible for subsidised treatment, patients must be a holder of a current healthcare or pension concession card. The level of subsidy depends on the amount of benefit received. Prospective patients should phone (08) 6457 4400 for information about eligibility.
  • Patients are required to either produce a statement of their benefit or sign a consent form to authorise the Oral Health Centre to access their Centrelink benefit details so their eligibility and subsidy can be confirmed. Patients are required to show their up-to-date healthcare or pension concession card at each appointment.
  • As part of the WA public dental system, OHCWA has a catchment area which includes suburbs from the following postcodes: 6007-6012, 6014-6015, 6018-6019.
  • For eligible patients who lives outside the area, the first point of contact should be their local Dental Health Services (DHS) clinic: Find your DHS.
  • For patients who are suitable as student cases or referred as specialist cases, the catchment area condition does not apply.
Fees
  • Dental treatment is not covered by Medicare. All treatment at OHCWA will involve fees.
  • The fees are based on the Commonwealth Department of Veterans Affairs Schedule of Fees. This fee structure is adjusted on a regular basis.
  • The WA Government will subsidize a portion of the fee for eligible patients depending on their subsidy level. The patient must pay the remaining portion of the fees.
  • Fees for each procedure are expected to be paid at the end of the appointment. Subsequent appointments will not be arranged, or may be cancelled, if there is an outstanding balance.
  • Deposits are required for some procedures. Please ensure you discuss with your clinician what is required in order for your treatment to proceed.
Waiting list

There are waiting lists for different treatments at OHCWA, and especially for most specialist services.

Other than emergency appointments, patients are treated strictly in accordance with when they were placed on the relevant waiting list.

Patients on waiting lists are asked to understand and accept that the Centre must be fair to all patients. This means that we are unable to treat someone before another patient who is ahead of them on the waiting list.

Waiting lists exist for:

  • Student clinic
  • General dentistry
  • Endodontics
  • Oral medicine
  • Oral surgery
  • Orthodontics
  • Paediatric dentistry
  • Periodontics
  • Prosthodontics
Safety and quality

OHCWA has continuously maintained its national accreditation status. This is achieved through having a focus on continuous improvement, management of clinical and operational risks and ensuring a partnership approach forms the basis of dental care and treatment. We also value feedback from our patients and carers through our annual patient satisfaction survey along the opportunity for patients and carers to provide immediate feedback. Feedback can also be made through our external web site.

As part of our commitment to accreditation:

  • We have a focus on patient-centred care
  • We value the diversity of our patients and carers
  • We engage consumer representatives in the governance of our organisation
  • We provide safe quality care at all times
  • We comply with evidence-based infection control practices
  • We provide a safe, clean environment for patients, carers, visitors and staff
  • We strive to continually improve
    Rights and responsibiities

    OHCWA has achieved continuous accreditation and is assessed against the National Safety and Quality Healthcare Standards by the Australian Council on Healthcare Standards. This requires us to ensure we uphold the rights and responsibilities for our staff, patients and carers.

    There are certain standards of behaviour that both patients and OHCWA are expected to adhere to.

    During your visit to OHCWA, you can expect the Centre to:

    • Provide privacy and confidentiality for any discussions and treatment.
    • Ensure that written and spoken communications relating to your treatment are kept confidential.
    • Provide you with adequate information about the nature of your dental condition and the risks and likely outcome of your treatment.
    • Give you treatment options appropriate to your dental and medical condition and needs.
    • Enable you to participate in and give consent to decisions regarding your treatment.
    • Enable you to have additional professional opinions if you request one.
    • On request, provide you with the names and professions of those providing your dental care.
    • Allow you to decline or refuse treatment.
    • Support and respect your religious beliefs and customs.
    • Allow you to sight your dental records and receive copies if required.
    • Inform the Centre of any feedback you wish to make.

    During your visit to OHCWA, the Centre will expect you to:

    • Give your dentist accurate and full information about your dental problems, your medical history, the medications you take and any other matters regarding your health.
    • Inform the Centre of any changes in your eligibility status in relation to your Centrelink or Veterans' Affairs benefits.
    • Inform the Centre of any changes to your contact details.
    • Consider the rights of other patients and of the Centre's staff.
    • Attend for treatment in an appropriate state and conduct yourself with courtesy.
    • Respect the Centre and personal property.
    • Settle any account before leaving the Centre or as soon as practical thereafter.
    • Tell your clinician of any change in your dental or medical conditions.
    • Accept the consequences of declining treatment or instructions.
    • Ensure that you have fully understood the treatment plan presented before accepting.
    • Follow the treatment plan recommended by the practitioner coordinating your care. OHCWA is a zero tolerance work place.

    OHCWA is a zero tolerance work place. There is zero tolerance towards abuse, aggression or violence in OHCWA. Security will be called if any staff member feels threatened.

    FAQs

    Eligibility

    I think I am eligible but I live outside the catchment area. Can I still apply to be a patient?

    If you are eligible and live outside the catchment area, it is best to go through your local Dental Health Service clinic: Find your DHS.

    However, if you would like to be seen by student dentists, please complete the form below:

    Application for OHCWA Nedlands

    Application for OHCWA Bunbury

    Please send the form along with the relevant information to:

    OHCWA, 17 Monash Ave, Nedlands WA 6009

    or

    Email info-ohcwa@uwa.edu.au

    A screening appointment will be arranged for you. Should you be suitable, you will be assigned to a student dentist. If found to be unsuitable, you will need to go to your local Dental Health Service clinic.

    I think I am eligible and I live in the catchment area. How do I apply to be a patient?

    Please download and complete the form below:

    Application for OHCWA Nedlands

    Application for OHCWA Bunbury

    Please send the form along with the relevant information to:

    OHCWA, 17 Monash Ave, Nedlands WA 6009

    or

    Email info-ohcwa@uwa.edu.au

    A screening appointment will be arranged for you, and depending on your treatment needs, you will be placed on the appropriate wait list.

    I have a Medicare card. Am I eligible to be seen?

    Dental services are not covered by Medicare, so unfortunately having a Medicare card alone will not qualify for you to be seen at OHCWA.

    I am not eligible. Can I still be seen?

    OHCWA is not able to accept patients who are ineligible, except in rare instances. These patients will pay a higher proportion of the Department of Veteran’s Affairs fees - usually 80%. To see if you are qualified for Income Supported Dentistry, please contact us.

    Fees

    I have a Medicare card. Will Medicare cover my treatment?

    Dental services are not covered by Medicare. If you are eligible as explained above, then your treatment will be subsidised by the WA Government and you will have to pay the remainder of the fees.

    I have a Healthcare/Pension card. Is the treatment free?

    Having a Healthcare/Pension card will normally qualify you to be seen at OHCWA, but it does not cover your treatment costs. Depending on your subsidy level, the WA Government will pay a portion of your treatment. The remaining amount will have to be paid by you.

    I heard student treatment is free. Is that true?

    Not all student treatment is free. The cost of some procedures will still apply as additional work is required from external sources. Please confirm with your clinician when discussing treatment costs.

    Why is the actual cost of treatment different from the estimate given?

    When the clinician provides you with an estimate, it is usually given prior to the commencement of treatment – such as at the consultation or after a few diagnostic appointments. At times, once the treatment starts, additional findings or problems arise which may mean that the treatment plan has to be changed. This in turn can mean extra, or different, fees. These will be discussed with you when such changes become necessary.

    I have private health insurance. Can I claim for my treatment?

    You can only claim from a private health insurance fund for treatment performed by clinicians who have a Health Insurance Commission Provider Number. All of our clinicians who are qualified dentists, specialists and registrars will have a Provider Number. Student clinicians and hygienists are not be eligible for a Provider Number. Please check with your clinician if you wish to claim from a health insurance fund.

    I cannot afford dental treatment Are there other options

    Depending on your suitability for student clinicians, you may be able to have some treatment completed by student clinicians at no charge to you in order to halt disease progression. Any other treatment that requires fee paying will have to be discussed with your clinician to seek alternative options.

    Student treatment

    Are there any requirements to be seen by dental students?

    First, the eligibility criteria must be met – i.e. you must hold a Healthcare/Pension card.

    Second, student patients should be:

    • sufficiently fluent in English to enable communication and to give informed consent for treatment
    • aware of, and be able to cope, with the extended treatment time needed by students (appointments can be up to three hours long)
    • available on regular basis as student treatment usually requires more appointments
    • physically and medically fit to travel/attend and receive dental treatment

    All treatment provided by students is closely supervised by highly skilled dentists and specialists who comprise our academic staff and clinical tutors.

    I cannot afford to see a specialist. Can I have my treatment done by a dental student?

    Dental students have limitations with their ability to perform some procedures. Hence, if your case is more complex, you may be referred to a specialist/registrar, a general dentist within OHCWA, or your local Dental Health Service clinic.

    I am seeing a specialist registrar. Is that classified as a dental student?

    Specialist registrars are qualified dentists undergoing specialist training. They are not classified as dental students or student dentists. They are also supervised by specialists with extensive experience.

    Waiting Lists / Waiting Time

    I have been waiting for a while. Why is the waiting list so long?

    The public dental sector services all eligible WA residents. As the population grows or if more people become eligible, the wait list becomes longer. In addition, it is not just new patients that the public dental sector processes as we also recall our existing/ongoing patients. Hence, the bigger the patient pool, the longer the wait.

    Why are there so many appointments for some of the treatment?

    Depending on the complexity of your treatment, some will require more appointments and take more appointment time than others. Our goal is not to rush through treatment, but to provide the best possible care that is tailored for you. If you have a complex case, you may find yourself attending a few consultation and diagnostic appointments before your clinician will start the treatment. Please discuss this with your clinician for further details.

    Why are my appointments so far apart?

    Depending on the type of procedure you are having, some appointments will be further apart than others. This may be attributed to external resources required (such as ordering parts, laboratory work involvement, etc.) or biologic requirements (such as your healing rate, bone remodelling, etc.) which can take weeks or months – hence, your next appointment will be arranged for the most appropriate time.

    My clinician has left. Where do I go from here?

    As the majority of our clinicians are students and registrars, they will leave OHCWA when they graduate. In these instances, usually a handover procedure is done prior to the clinician leaving so you are aware who you will be seeing next. Unfortunately, there are times where no new clinicians are available and that creates a backlog for the existing clinicians. We will do our best to fit you into the existing clinician’s schedule so that you can continue with the treatment. However, please understand that there will be a wait, as all patients seeing the same clinician will also be waiting for a transfer of care.

    I have started my dental treatment but my clinician referred me to a specialist/different specialty. Why do I have to wait again?

    Sometimes complex treatment may involve a multi-disciplinary approach – meaning you will be seeing different clinicians for different parts of the treatment. As all our specialties have their own waiting list, there may be a delay before you are assigned to the other specialist or registrar.

    Services provided

    I have been referred to OHCWA, but it’s too far for me to travel. Are there other options?

    Depending on the type of treatment you have been referred for, sometimes OHCWA is the only provider of specialist dental services.

    I cannot make it on the days my clinician work. Are there other options?

    If you are unable to attend on the days your assigned clinician works, sometimes we are able to transfer you to a different clinician. However, at times with specialist services, it may not be possible. Please check and discuss with your clinician.

    Are dental implants provided at OHCWA?

    Dental implants are provided for educational purposes only by our specialist registrars. The waiting list for dental implants will be much longer than other lists as there is a limitation on how many implants each registrar can place. Being placed on the implant waiting list also does not guarantee that you will receive an implant. If your case is not suitable, alternative treatment will be recommended to you.

    Why am I being recommended a series of treatment when I only want one thing fixed?

    Sometimes to fix the “one thing”, a series of other things need to be looked at. Just as if you have a bumpy car with worn tyres and hope by changing the tyres, the bumpiness will go away. The mechanic may have a look and realise that everything from the steering wheel, to the axles of the wheels all need to be looked at. Please discuss your concerns with your clinician.

    Can I get some treatment done by OHCWA and other treatment done somewhere else?

    Depending on the type of treatment that is recommended, sometimes it is possible to have parts of the treatment completed elsewhere before being seen at OHCWA. Some examples would be that Dental Health Services continue with some of your treatment while OHCWA looks after a specific aspect of the specialist treatment.

    At times though, the clinician may advise that all the treatment is best done at OHCWA. This is more so the case when a comprehensive plan is involved and where one set of treatment may affect the treatment later. Please discuss your treatment options with your clinician.

    Does dental treatment have guarantees or warranties?

    As with all medical procedures, we are dealing with biology and therefore every person’s outcome is unique. Differences in habits, lifestyles, adaptation, body physiology and reactions to environments can improve or worsen an outcome. Some examples of risk factors could be:

    • Crunching on hard food
    • Heavy bite force
    • Grinding of the teeth
    • Difficulty in adaptation
    • Poorer healing ability

    Please discuss your treatment options and possible risk factors that could complicate your treatment with your clinician.

    Emergencies

    Do you accept walk-in emergencies?

    From Monday-Friday during our opening hours, we do have the ability to see walk-in emergencies. However if all the clinicians are busy, there is a chance that you will be turned away or you may have to wait for some time.

    On weekends, we will only accept bookings, therefore it is always best to telephone first. See above for details about our Emergency Clinic.

    What do you define as an emergency

    In dental terms, true urgent emergencies usually presents as:

    • Trauma
    • Haemorrhage (usually post-extraction)
    • Facial swelling
    • Severe dental pain – such as pain not relieved by over-the-counter analgesics, pain that wakes you up at night

    If you do have one of the above, please call us to arrange an appointment immediately. Please also note that the weekend Emergency Clinic will only accept patients over 16 years of age with truly urgent problems.

    During weekdays, we may have some capacity to see less urgent cases such as:

    • Dislodged fillings/crowns/bridges
    • A tooth needing extraction
    • Dental pain that does not wake you up at night
    • Broken dentures or denture-related pain 

    Please bear in mind that the emergency services will not treat cases such as:

    • Root canal treatment for a tooth with a questionable prognosis
    • A patient wanting a permanent filling
    • Where there is no significant pathology detected
    • A patient who wants a second opinion
    • A patient who uses our emergencyservices as regular dental treatment – i.e. More than 3 visits within a 6-month period, whether on weekdays or weekends.
    I am in the middle of specialist/registrar treatment and my emergency is related to the specialist/registrar treatment. What do I do?

    From Monday-Friday during our opening hours, please call us and see if your clinician is available to see you soon. If your emergency falls into the category of urgent care (regardless of weekdays or weekends), please call us and arrange an appointment.

    Other

    How do I obtain my dental records to take them elsewhere?

    Please contact us for the release of your records. We value our patients’ privacy, and therefore we need the person requesting the records to sign a release form.

    I cannot find the information I am looking for on this website. Who should I contact?

    You can always call us on (08) 6457 4400, or email us on info-ohcwa@uwa.edu.au  with your queries.

    Visiting the centre

    We are located in Nedlands, next to Queen Elizabeth II Medical Centre (QE2) with Perth Children’s Hospital (PCH) across the road.

    Travelling by Public Transport
    • Bus routes 24/25/96/97/103/950/998 stops outside OHCWA/PCH/QE2
    • Information of Transperth services to OHCWA is available via Transperth Journey Planner or call 13 62 13.
    Travelling by car
    • There is a fee-payable patient carpark in front of the Centre entrance, under PCH and across from QE2 in the multi-storey carpark. Aerial photo of OHCWA, PCH, QE2 parking
    • For patients with appointments, please display your appointment letter on the dashboard in the event the appointment runs overtime.

    Contact the Oral Health Centre of WA

    Operating hours: Mon-Fri 7:30AM-4:30PM. Closed on Sat/Sun/public holidays.

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    Location

    17 Monash Avenue Nedlands WA 6009

    Map