The University Medical Centre is a fully equipped and accredited service supporting the UWA community with high-quality safe and confidential care.
General Practice services include:
- General practitioner and nursing consultations
- Urgent care
- Mental health services (specialist psychiatrist and mental health nurse services via University Medical Centre GP referral only)
- Cervical screening
- Chronic disease management
- Nurse-led clinics and adult immunisations
- Sexual health, STI testing and treatment
- Contraception advice and procedures
- Pregnancy and antenatal care
- Travel health and vaccinations
- Alcohol and drug counselling service
- Pre-employment and diving medicals
- Onsite pathology services
- Workers compensation
- Home visits by arrangement
- Pre-enrolment infection control clinics for Heath and Medicine students
Book a consultation
In keeping with advice from the Department of Health during this time of COVID-19, we are endeavouring to provide a healthy and safe environment for all patients, doctors and staff. Consultations are now available via Telehealth, online (Zoom), telephone and face-to-face.
Are my family members eligible for services provided at the UWA Medical Centre?
The UWA Medical Centre will see members of your immediate family. This includes children and legal partners of current UWA staff and students (both domestic and international students).
For extended family members (parents, siblings or other), especially domestic students, we encourage them to continue seeing their regular GP in the community. For complex medical cases, it's recommended the family stay with their community GP to ensure continuity of care.
Medical Centre services are the only UWA health services available for family of current UWA staff and students. They are not eligible for any associates services, such as counselling, psychiatry, mental health nurse or bulk billing arrangements with external providers (e.g. radiology, other allied health services).
Mental health services
Doctors at the Medical Centre can provide support if you’re experiencing mental health issues. We also have mental health nurses and a psychiatrist available. Both of these services require a referral from a doctor at the University Medical Centre. Our Alcohol and Other Drugs counsellor is also available to provide support and management services if you’d like help in this space. This is a self-referral service. The Australian government’s Head to Health website has a range of helpful resources if you’re looking to improve your own mental health or support someone else with mental health issues.
When the University Medical Centre is closed, a number of after-hours services provide home visits on weekdays from 6pm to 8am and all day on weekends and public holidays.
- Dial-a-Doctor: 1300 030 030 Bulk-billing service for domestic patients and direct billing for international patients with Allianz or Medibank Insurance
- Night Doctor: 1300 NIGHT DR/1300 644 483 Bulk-billing service for domestic UWA students only and direct billing for international UWA students only with Medibank Insurance
Check online at the Emergency Services Healthy WA website to find a service closest to where you live.
Need to cancel or reschedule?
Let us know if you’re unable to attend your appointment or need to move it, as this means someone else in need may get an earlier appointment. If you are late for your appointment, you may be asked to reschedule it to a later date.
If you do not attend you appointment and have not cancelled it at least 2 hours before a DNA fee will apply that needs to be paid prior to seeing a doctor at a later date.
Before you arrive, download and complete the New Patient form. You’ll also need to arrive early to fill out further forms and be provided with information about our services.
- Standard appointment time is 10 minutes. Request a long appointment if you have complex or numerous issues to discuss, or you may need multiple visits.
- Our doctors try to run on time, but sometimes there are lengthy waiting times if urgent medical problems are being attended to.
Prescriptions, referrals and results
- A doctor’s appointment is needed for all prescriptions and referrals.
- An e-Prescription is available if you have a Medicare card. Please ask the doctor at your appointment.
- Test results cannot be discussed over the phone for privacy reasons. Only a member of the medical or clinical team can provide treatment or advice. If your doctor believes your results are significant, you’ll get an SMS requesting you to book a follow-up appointment. If you do not hear from us, it often means the tests have come back normal, but if your symptoms persist, please book another appointment.
Got a personal Medicare card? Medicare can help you access:
- a range of medical services and prescriptions at a lower cost
- care as a public patient in a public hospital
- cheaper medicines at a pharmacy under the Pharmaceutical Benefits Scheme
As part of your visa conditions, you are required to have overseas student health cover (OSHC).
The University's preferred provider, Medibank Private, has an app you can download which includes an interpreter service and a 24-hour helpline.
Some countries have policies around your medical care under what's called a reciprocal healthcare agreement.
This entitles you to an interim Medicare card while you're a student in Australia.
The Medical Centre has a schedule of fees.
Domestic students with a Medicare card
Students with a current Medicare card are 'bulk' billed for consultations. Bring a current Medicare card along to your first appointment.
You will have medical insurance as part of your visa requirement. Bring a current membership card to every appointment.
For all other insurance providers, a private fee of $55 applies (a rebate is claimable from your insurance provider).
UWA staff (domestic)
A private fee of $75 applies (with a rebate claimable from Medicare).
Family members of UWA students and staff
Fees are bulk billed or directly billed for children, as well as current Health Care Card or Pension Card holders (a valid card must be sighted at each visit).
A private fee of $80 applies to domestic adult family members (with a rebate claimable from Medicare).
For international adult family members covered by Allianz or Medibank Private, fees are direct billed with a co-payment of $15 also required.
Costs of immunisations and other medications are paid at the time of consultation. On the day payments can be made by cash, cheque, credit card or EFTPOS.
The provision of quality health care requires a doctor-patient relationship of trust and confidentiality. Consistent with our commitment to quality care, this practice has developed a policy to protect patient privacy in compliance with privacy legislation.
Contact details: University Medical Centre, M319, 35 Stirling Hwy, Crawley 6009
It is necessary for us to collect personal information from patients and sometimes others associated with their health care in order to attend to their health needs and for associated administrative purposes. Details collected include: full name, date of birth, address, Medicare number or Insurance policy number, contact telephone numbers, email address, emergency contact details, cultural identifiers.
Health information is 'sensitive information' for the purposes of privacy legislation. This means that generally patients' consent will be sought to collect health information that is necessary to make an accurate medical diagnosis, prescribe appropriate treatment and to be proactive in patient health care.
Use and disclosure
A patient's personal health information is used or disclosed for purposes directly related to their health care and in ways that are consistent with a patient's expectations. In the interests of the highest quality and continuity of health care this may include sharing information with other health care providers who comprise a patient's medical team from time to time. In addition there are circumstances when information has to be disclosed without patient consent, such as emergency situations. By law, doctors are sometimes required to disclose information for public interest reasons, e.g. mandatory reporting of some communicable diseases.
It may be necessary to disclose information about a patient to fulfil a medical indemnity insurance obligation. Provision of information to Medicare or private health funds, if relevant, for billing and medical rebate purposes. In general a patient's health information will not be used for any other purposes without their consent. There are some necessary purposes of collection for which information will be used beyond providing health care, such as professional accreditation, quality assessments, clinical auditing, billing and so forth.
All patient information held by this practice relevant to the functions of providing health care will be maintained in a form that is accurate, complete and up to date.
The storage, use and, where necessary, transfer of personal health information will be undertaken in a secure manner that protects patient privacy. It is necessary for medical practices to keep patient information after a patient's last attendance for as long as is required by law or is prudent having regard to administrative requirements.
Transfer of notes
On receipt of a patient signed ‘Release of Medical Records Authority Form’ complete records can be either sent via Secure messaging (MDexchange), CD (encrypted) or printed and sent by Registered mail to the requesting Medical Practice.
This practice has made this and other material available to patients to inform them of our policies on management of personal information. On request this practice will let patients know, generally, what sort of personal information we hold, for what purposes, and how we collect, hold, use and disclose that information.
Access and correction
This Practice takes part in the My Health Record program. Patients may request access to their health information to be uploaded onto their personal “My Health record”. Where necessary, patients will be given the opportunity to amend any personal information held that is incorrect. There are some circumstances in which access is restricted, and in these cases reasons for denying access will be explained. A charge may be payable where the practice incurs costs in providing access.
This practice acknowledges the right of children to privacy of their health information. Based on the professional judgement of the doctor and consistent with the law, it might at times be necessary to restrict access to personal health information by parents or guardians. Upon request a patient's health information held by this practice will be made available to another health service provider.
Persons who have access to Medical Records
Clinical staff (general practitioners, practice nurses and mental health nurses) have access to medical records. Medical Centre administrative staff have limited access to medical records.
These are the numbers, letters or symbols that are used to identify patients with or without the use of 2 name (e.g. Medicare numbers). We will limit the use of identifiers assigned to patients by Commonwealth Government agencies to those uses necessary to fulfil our obligations to those agencies.
A patient has a right to be dealt with anonymously, provided this is lawful and practicable. However, in the medical context this is not likely to be practicable or possible for Medicare and insurance rebate purposes. It could also be dangerous to the patient's health.
Transborder data flows
Individual's privacy is protected Australia-wide by privacy laws. We will take steps to protect patient privacy if information is to be sent interstate or outside Australia.
The University Medical Centre expects that while you are a patient, you will:
- inform the Centre of any changes in your eligibility status to access the Medical Centre
- inform the Centre of any changes to your contact and other demographic details, including medical insurance information.
- attend for treatment in an appropriate state and be respectful of all clinic staff and others at the Medical Centre
- accept that there is a zero tolerance policy for bullying or any threat of violence
- give your doctor accurate and full information about your medical issues, your medical history, the medications you take and any other matters regarding your health
- settle any account before leaving the Centre or as soon as practical thereafter
- let the Centre know if any part of your visit or treatment does not meet your expectations
This Medical Centre adheres to the UWA Code of Ethics and Code of Conduct.
Practice feedback or complaints
We welcome your feedback about the Medical Centre. A suggestion box is opposite the lift for this purpose. Should you wish at any time to make a complaint, please make your request known to Reception or directly to the Practice Manager. Complaints can be made verbally or in writing. We endeavour to resolve complaints in a timely manner. Should you wish to take the matter further, a formal complaint can be registered with the Health and Disability Services Complaints Office:
Health and Disability Services Complaints Office (HaDSCO)
PO Box B61, Perth, Western Australia, 6838
Complaints and enquiries line: (08) 6551 7600
Administration: (08) 6551 7620
Facsimile: (08) 6551 7630
Free call: 1800 813 583