University of Western Australia
UWA Health and Medical Services
COVID-19 information
If you think you may have the COVID-19 virus, telephone our COVID nurse on 6488 2118 or the National Coronavirus Helpline on 1800 020 080. Do not attend a medical facility without calling ahead. Please visit UWA’s COVID-19 website for more information.
2024 Flu Clinics will roll out soon
Watch this space to book an appointment for your flu vaccine. You can find out more about the vaccine at the Healthy WA website.
Holistic healthcare
UWA Health and Medical Services is a fully equipped and accredited service supporting the UWA community with high-quality safe and confidential care.
General Practice services include:
- COVID-19 vaccination clinic
- General practitioner and nursing consultations
- Urgent care
- Cervical screening
- Chronic disease management
- Nurse-led clinics, adult and childhood immunisations
- Sexual health, STI testing and treatment
- Contraception advice and procedures
- Pregnancy and antenatal care
- Travel health and vaccinations
- Alcohol and drug counselling service
- Pre-employment and diving medicals
- Onsite pathology services
- Workers compensation
- Home visits by arrangement
- Pre-enrolment infection control clinics for Heath and Medicine students
Visiting UWA Health and Medical Services
UWA Health and Medical Services is for current UWA students and staff, along with members of your immediate family (including children and legal partners for both domestic and international students).
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How to book
In keeping with advice from the Department of Health during this time of COVID-19, we are endeavouring to provide a healthy and safe environment for all patients, doctors and staff. Consultations are now available via Telehealth, online (Zoom), telephone and face-to-face.
Are my family members eligible for services provided at UWA Health and Medical Services?
UWA Health and Medical Services will see members of your immediate family. This includes children and legal partners of current UWA staff and students (both domestic and international students).
For extended family members (parents, siblings or other), especially domestic students, we encourage them to continue seeing their regular GP in the community. For complex medical cases, it's recommended the family stay with their community GP to ensure continuity of care.
Medical Centre services are the only UWA health services available for family of current UWA staff and students. They are not eligible for any associates services, such as counselling, psychiatry, mental health nurse or bulk billing arrangements with external providers (e.g. radiology, other allied health services).
In-person
Call 08 6488 2118 to make an appointment to see a doctor face-to-face if Telehealth is not suitable. Bookings for in-person appointments should not be made online.
Telephone consultations (Telehealth)
Telehealth consultations are available where clinically appropriate. Eligibility criteria for telehealth:
- Currently a UWA staff or student in Australia (consultations cannot be provided to anyone offshore).
- Have attended UWA Health and Medical Services within 12 months of the appointment date.
- Only two consecutive telehealth appointments will be allowed before you have to attend the Medical Centre in person. This is for safe medical practice.
- Existing patients with respiratory symptoms.
Book online or call 08 6488 2118 to arrange a Telehealth consultation.
International students are also eligible for Telehealth through their OSHC provider.
The doctor will call you on your preferred phone number.
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Need to cancel or reschedule an appointment?
Let us know if you’re unable to attend your appointment or need to move it, as this means someone else in need may get an earlier appointment. If you are late for your appointment, you may be asked to reschedule it to a later date.
Call Reception (+61 8) 6488 2118
If you do not attend you appointment and have not cancelled it at least 2 hours before a DNA fee will apply that needs to be paid prior to seeing a doctor at a later date.
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About your appointment
Before you arrive, download and complete the New Patient form. You’ll also need to arrive early to fill out further forms and be provided with information about our services.
Consultation times
- Standard appointment time is 10 minutes. Request a long appointment if you have complex or numerous issues to discuss, or you may need multiple visits.
- Our doctors try to run on time, but sometimes there are lengthy waiting times if urgent medical problems are being attended to.
Prescriptions, referrals and results
- A doctor’s appointment is needed for all prescriptions and referrals.
- An e-Prescription is available if you have a Medicare card. Please ask the doctor at your appointment.
- Test results cannot be discussed over the phone for privacy reasons. Only a member of the medical or clinical team can provide treatment or advice. If your doctor believes your results are significant, you’ll get an SMS requesting you to book a follow-up appointment. If you do not hear from us, it often means the tests have come back normal, but if your symptoms persist, please book another appointment.
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Fees
The Medical Centre has a schedule of fees.
Domestic students with a Medicare card
Students with a current Medicare card are 'bulk' billed for consultations. Bring a current Medicare card along to your first appointment.
International students
You will have medical insurance as part of your visa requirement. Bring a current membership card to every appointment.
If you’re covered by Medibank Private, the cost of the consultation is directly billed to your insurance company.
For all other insurance providers, a private fee of $55 applies for a standard consult (a rebate is claimable from your insurance provider).
UWA staff (domestic)
A private fee of $85 applies for a standard consult (with a rebate claimable from Medicare).
Family members of UWA students and staff
Fees are bulk billed or directly billed for children, as well as current Health Care Card or Pension Card holders (a valid card must be sighted at each visit).
A private fee of $90 applies to domestic adult family members (with a rebate claimable from Medicare).
For international adult family members covered by Medibank Private, fees are direct billed with a co-payment of $15 also required.
A private fee applies to all adult family of all other overseas insurance policies (a rebate is claimable from your insurance provider).
Other costs
Costs of immunisations, pathology and other medications are paid at the time of consultation. On the day payments can be made by cash, cheque, credit card or EFTPOS.
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After-hours services
When UWA Health and Medical Services is closed, a number of after-hours services provide home visits on weekdays from 6pm to 8am and all day on weekends and public holidays.
- Night Doctor: 1300 NIGHT DR/1300 644 483 Patients will incur a fee which is rebatable by Medicare/Overseas Health Insurance. Please visit the Night Doctor website for fees and other information.
Iron infusions
IV iron infusions are now available at the Medical Centre.
Our bodies require iron so our blood can carry oxygen around our body. This procedure includes a solution containing iron being administered into your vein via a cannula.
Book a standard consultation with one of our doctors to find out if iron infusions are right for you.
Book online
Accessing Health and Medical Services during COVID
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Am I eligible for Telehealth at UWA Health and Medical Centre?
A patient is eligible for telehealth at a GP medical centre if:
- They have an established clinical relationship with a GP, or a medical practice and has had at least one face-to-face service to the patient in the 12 months preceding the telehealth attendance;
- Children under the age of 12 months;
- People who are homeless;
- Patients receiving an urgent after-hours (unsociable hours) service;
- Patients of medical practitioners at an Aboriginal Medical Service or an Aboriginal Community Controlled Health Service;
- People who are in a COVID-19 Commonwealth declared hotspot,
- People isolating because of a COVID-related State or Territory public health order, or in COVID-19 quarantine because of a State or Territory public health order
- Patients accessing medical consultation for:
- blood borne viruses, sexual or reproductive health consultations;
- pregnancy counselling services;
- mental health services; and
- nicotine and smoking cessation counselling.
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Can I attend UWA Health and Medical Services if I have respiratory symptoms?
University Health and Medical Services is not equipped as a Respiratory Clinic.
If you have a fever or flu-like symptoms, like a cough or runny nose, sore throat, please call reception ahead of your appointment on 6488 2118 prior to your appointment for further advice and redirection to the nearest clinic for appropriate treatment and management.
Telehealth may not be appropriate medical management for all respiratory consultations.
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Can I attend UWA Health and Medical Services if I am not fully vaccinated?
In line with the UWA COVID-19 Premises Access Direction, proof of vaccination status will be required to access University Premises from 7 February, including UWA Health and Medical Services. If you are not fully vaccinated we can offer telehealth services for eligible patients; please call UWA Health and Medical Services for more information.
This Direction does not apply to UWA Health and Medical Services if you need to visit the premises for COVID vaccinations and booster shots.
Other information
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your "my health record"
Having a My Health Record means all your important health information is digitally available in one secure place. You can control what goes in it and who can access it. It’s important to ensure your health record is up-to-date and accessible by other health providers if needed. You can book a Telehealth appointment with your doctor for this purpose.
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Australian students
Australian students
Got a personal Medicare card? Medicare can help you access:
- a range of medical services and prescriptions at a lower cost
- care as a public patient in a public hospital
- cheaper medicines at a pharmacy under the Pharmaceutical Benefits Scheme
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International students
As part of your visa conditions, you are required to have overseas student health cover (OSHC).
The University's preferred provider, Medibank Private, has an app you can download which includes an interpreter service and a 24-hour helpline.
Some countries have policies around your medical care under what's called a reciprocal healthcare agreement.
This entitles you to an interim Medicare card while you're a student in Australia.
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Privacy policy
The provision of quality health care requires a doctor-patient relationship of trust and confidentiality. Consistent with our commitment to quality care, this practice has developed a policy to protect patient privacy in compliance with privacy legislation.
Contact details
University Medical Centre, M319, 35 Stirling Highway, Crawley 6009. Phone: (08) 6488 2118.
Collection
It is necessary for us to collect personal information from patients and sometimes others associated with their health care in order to attend to their health needs and for associated administrative purposes. Details collected include: full name, date of birth, address, Medicare number or Insurance policy number, contact telephone numbers, email address, emergency contact details, cultural identifiers.
Sensitive information
Health information is 'sensitive information' for the purposes of privacy legislation. This means that generally patients' consent will be sought to collect health information that is necessary to make an accurate medical diagnosis, prescribe appropriate treatment and to be proactive in patient health care.
Use and disclosure
A patient's personal health information is used or disclosed for purposes directly related to their health care and in ways that are consistent with a patient's expectations. In the interests of the highest quality and continuity of health care this may include sharing information with other health care providers who comprise a patient's medical team from time to time. In addition there are circumstances when information has to be disclosed without patient consent, such as in the case of emergency.
Emergency situations
By law, doctors are sometimes required to disclose information for public interest reasons, e.g. mandatory reporting of some communicable diseases. It may be necessary to disclose information about a patient to fulfil a medical indemnity insurance obligation. Provision of information to Medicare or private health funds, if relevant, for billing and medical rebate purposes. In general a patient's health information will not be used for any other purposes without their consent. There are some necessary purposes of collection for which information will be used beyond providing health care, such as professional accreditation, quality assessments, clinical auditing, billing and so forth.
Data quality
All patient information held by this practice relevant to the functions of providing health care will be maintained in a form that is accurate, complete and up to date.
Data security
The storage, use and, where necessary, transfer of personal health information will be undertaken in a secure manner that protects patient privacy. It is necessary for medical practices to keep patient information after a patient's last attendance for as long as is required by law or is prudent having regard to administrative requirements.
Transfer Of Notes
On receipt of a patient signed ‘Release of Medical Records Authority Form’ complete records can be either sent via Secure messaging (MDexchange), CD (encrypted) or printed and sent by Registered mail to the requesting Medical Practice
Openness
This practice has made this and other material available to patients to inform them of our policies on management of personal information. On request this practice will let patients know, generally, what sort of personal information we hold, for what purposes, and how we collect, hold, use and disclose that information.
Access and correction
This Practice takes part in the My Health record program. For further information about this service please visit https://www.myhealthrecord.gov.au. Patients may request access to their health information to be uploaded onto their personal 'My Health Record'. Where necessary, patients will be given the opportunity to amend any personal information held that is incorrect.
There are some circumstances in which access is restricted, and in these cases reasons for denying access will be explained.
This practice acknowledges the right of children to privacy of their health information. Based on the professional judgement of the doctor and consistent with the law, it might at times be necessary to restrict access to personal health information by parents or guardians. Upon request a patient's health information held by this practice will be made available to another health service provider.
Persons who have access to Medical Records
Clinical staff, including general practitioners, practice nurses and mental health nurses have access to medical records. Administrative staff have limited access to medical records.
Identifiers
These are the numbers, letters or symbols that are used to identify patients with or without the use of 2 name (e.g. Medicare numbers). We will limit the use of identifiers assigned to patients by Commonwealth Government agencies to those uses necessary to fulfil our obligations to those agencies.
Anonymity
A patient has a right to be dealt with anonymously, provided this is lawful and practicable. However, in the medical context this is not likely to be practicable or possible for Medicare and insurance rebate purposes; it could also be dangerous to the patient's health.
Clinical Audit Tool
De-identified patient information is collected by CAT4 audit tool through our clinical management software to support and drive data driven quality improvement in general practice. This software with privacy obligations in accordance with all applicable data protection laws, including the Australian Privacy Principles contained in Schedule 1 to the Privacy Act 1988 (Cth) (the “Privacy Act“). We also comply with the EU General Data Protection Regulation (“GDPR“) to the extent it applies to the personal data that we collect, hold, disclose and otherwise process (“GDPR Data“).
Transborder data flows
An individual's privacy is protected Australia-wide by privacy laws. We will take steps to protect patient privacy if information is to be sent interstate or outside Australia.
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Patient charter
Shared understanding and agreement
The University Medical Centre will:
- provide access to health care services that are appropriate and meets your needs.
- deliver safe and high-quality healthcare that meets national standards.
- care for you in an environment that you feel safe in and where you feel respected.
- treat you as an individual with respect and dignity, in doing so respect and recognise your culture, identity, beliefs, and choices.
- allow for open and honest communication in clinical and non-clinical areas of the medical centre.
- empower you to make decisions with your healthcare provider, and support you to include the people that you want in planning and decision-making information.
- give you clear information about you condition, the possible benefits and risks of different tests and treatments, so that you can have informed consent.
- provide information about services, waiting times and costs related to our care.
- provide assistance, when needed, to help understand and use health information.
- provide access to patient health information and communicate health care outcomes and steps taken to make care safe.
- respect that your health information is private and is at all times kept secure and confidential.
- give you the opportunity to provide feedback or make a complaint without it affecting the way that you are treated.
- have your concerns addressed in a transparent and timely manner.
- share your experience and participate to improve the quality of care and health services to the patient community.
The University Medical Centre requests that while you are a patient, you:
- inform the Centre of any changes in your eligibility status to access the Medical Centre (student or staff status).
- inform the Centre of any changes to your contact and other demographic details including medical insurance information.
- attend for treatment in an appropriate state and be respectful of all clinic staff, and others at the Medical Centre.
- accept that there is a zero tolerance policy for bullying or any threat of violence.
- give your doctor accurate and full information about your medical issues, your medical history, the medications you take and any other matters regarding your health.
- settle any account before leaving the Centre or as soon as practical thereafter. Let the Centre know if any part of your visit or treatment does not meet your expectations.
This Medical Centre adheres to the UWA Code of Ethics and Code of Conduct.
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Practice feedback or complaints
We welcome your feedback about the Medical Centre. A suggestion box is opposite the lift for this purpose. Should you wish at any time to make a complaint, please make your request known to Reception or directly to the Practice Manager. Complaints can be made verbally or in writing. We endeavour to resolve complaints in a timely manner. Should you wish to take the matter further, a formal complaint can be registered with the Health and Disability Services Complaints Office:
Health and Disability Services Complaints Office (HaDSCO)
PO Box B61, Perth, Western Australia, 6838
Complaints and enquiries line: (08) 6551 7600
Administration: (08) 6551 7620
Facsimile: (08) 6551 7630
Free call: 1800 813 583
Email: [email protected]
Web: hadsco.wa.gov.au
