Need help?

Are you looking for help with a personal, academic or other issue? We’re here for you. Whether you have questions about your enrolment, are feeling unwell or down, or are looking for extra assistance with your studies, a range of support is available at UWA.



What can we help you with?

Security and emergency contacts

Our security team is available 24/7 to all students, staff and visitors. We can help with safety escorts, building access, and responding to incidents and emergencies. For our Security Escort Service, phone 6488 3020 or use one of the Help Points located across campus. You can also send a brief SMS to 0438 739 744 (maximum of 160 characters), or add URGENT in front of the message if immediate assistance is required.

Course advice and uni-related queries

Ask a question

Submit queries online via askUWA.

Student Central

Chat with our staff at the Current Student counter in Student Central for assistance with general enrolment queries or questions about fees, scholarships, exams or graduations. Visit this counter if you need a new campus card or want to make payments in person. Staff here can also provide advice about incorporating overseas study into your degree and help you with your application for exchange or study abroad.

Your Faculty Student Advising Office

Your student office is your one-stop shop for course-related queries. This team can assist you with checking your enrolment, creating a study plan, advising on global and extra-curricular experiences, as well as helping you handle complex matters regarding special consideration, credit transfer, approved leave, academic progression, graduation eligibility and other special approval requests.

General health

The University's Medical Centre has a team of doctors, nurses and mental health nurses to provide you with confidential and high-quality healthcare.

Visit the centre for a range of general practice services in person on the second floor, South Wing, Guild Village, or call 6488 2118 or book online.

 

Mental health

Care and support

Not sure where to go? We can support you with a coordinated care plan so you don’t have to navigate the options. Our team can help you out by providing general, life advice or assistance with a recent or older issue, or multiple issues.

Counselling and Psychological Services

Access free, professional and confidential support throughout your time at university.

Medical Centre

Visit the University’s Medical Centre to see a general practitioner who can also provide referral for specialist mental health services.

Robin Winkler Clinic

The Robin Winkler Clinic provides individual and group psychological treatment, in addition to group therapy programs which are run throughout the year.

Conflict resolution

Restorative conferencing

Restorative conferencing involves everyone affected by an act of harm or conflict coming together in a facilitated meeting to talk about what happened, who has been affected and how, and what is needed to repair harm, prevent recurrence and reset relationships. If something has happened to you which has resulted in hurt or conflict, a restorative conference might help. Contact UWA’s Anglican Chaplain, Michael Wood on 6488 4762 or michael.wood@uwa.edu.au.

Mediation Clinic

UWA’s Mediation Clinic offers mediation services to help you to resolve conflict regarding relationships and communication, financial and property disputes, parenting plans, family violence, or other matters.

Help with alcohol and other drug issues

How to tell if your drinking or drug use is getting out of control

  • You want to quit, but you can’t.
  • You’ve developed a tolerance and find yourself consuming more each time you go out.
  • You find yourself in dangerous or risky situations that could harm yourself or others. This could be driving under the influence, fights with friends and family.
  • You have a different personality when drinking.
  • You have consistent memory lapses or blackouts.

Benefits of reducing your drinking

  • Your relationships with friends, family members and colleagues will improve.
  • You’re less likely to engage in dangerous or risky behaviour.
  • You’ll be able to study more and get better grades. 
  • You can reduce the risk of injuries or health issues. 
  • You will reduce your hangovers and vomiting. 
  • You’ll save money. 
  • You’ll have more energy.

Tips to cut down your drinking 

  • Eat before you go out and eat while you’re drinking.
  • Avoid salty foods when drinking (they’ll make you more thirsty). 
  • Switch to drinks with less alcohol in them. 
  • Avoid rounds, shots and drinking games. 
  • Don’t let others fill up your glass.
  • Count your drinks.
  • Seek professional advice on how to reduce your drinking.

Drinking targets

There is no level of alcohol consumption that can be guaranteed to be completely safe. The National Health and Medical Research Council recommends:

  • no more than two standard drinks per day to reduce your lifetime risk of disease or injury
  • no more than four standard drinks on any occasion to reduce your immediate risk of alcohol-related injury
  • making at least two days per week alcohol-free
  • consuming no alcohol during pregnancy as the safest choice

To find out more about alcohol, your health and standard drinks, visit alcoholthinkagain.com.au.

THRIVE online alcohol quiz

The THRIVE online alcohol quiz offers information on your drinking, how it compares to other Australian university students and the impacts it may be having on your health. The assessment is completely anonymous and takes 5–10 minutes to complete. Information collected may be used for further analysis by the Health Promotion Unit but no identifying information is stored.

UWA’s Alcohol and Other Drugs Counsellor

On occasion you may become concerned with your alcohol or drug use or the use of a friend or family member. UWA's service is free for UWA students and staff and is provided by Palmerston Association. Appointments are completely confidential and your attendance is in no way linked to your academic profile.

Standard sessions are one hour and the first session involves a comprehensive assessment to determine the issue/s and what you are hoping to get out of counselling.  

Make an appointment in person at the UWA Medical Centre or by phone 6488 2118. Appointments are available every Friday throughout the year.

If you would prefer to access counselling outside these hours, contact Palmerston Association for an appointment.

Off-campus services

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