UniID Visitor help
Get help with activating your new network account and UniID credentials at The University of Western Australia. Your UniID credentials will be used to log into our systems and applications.
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If you have problems logging in to any UWA networks or applications you should first check that you have activated your new account.
If you have forgotten your password, you can reset it if you have your challenge questions and answers.
If you are still having problems logging in, contact the IT Service Desk, telephone (+61 8) 6488 1234.
For security, you will need to change (reset) your password regularly.
Log on to any UWA networks or applications with your staff number and your current password.
If you do not remember your password, you may be able to reset it using the Forgotten or expired password utility.
To reset your password:
Note:
If you have forgotten your password and you have your challenge questions and answers, you can reset your password by using the 'Forgotten or expired password?'.
You will be prompted with both of your challenge questions, and will need to enter the correct answers for both. You can set a new password as soon as you have entered the correct answers to your challenge questions.
If you have not set up challenge questions, or do not remember your challenge answers, contact the IT Service Desk, telephone (+61 8) 6488 1234.
Your challenge questions are used to identify you when resetting your password. You should choose challenge questions that are meaningful only to you and cannot be guessed, or discovered by other people.
To change your challenge question and answer: