Your contact with the counselling service is confidential, and you will be given full written information about confidentiality in your first contact with our service.
- All our counsellors at the service will have access to your records in case you see a different counsellor on different occasions.
- No-one outside the service has access to your counselling record without your written consent. From time to time, it may be helpful for others to be aware of particular aspects of your contact with the service (for example, if you were referred to the Medical Centre). If this is the case, your counsellor will discuss the matter fully with you.
- There are some particular situations that affect confidentiality. We will only release information to an external third party under the following circumstances:
i. By your written request: with a signed statement.
ii. Legal requirement: A search warrant or legal subpoena in the State or Federal court of law (by the Health Practitioner Regulation National Law (2009) (The National Law) as in force in each State and Territory.
iii. Duty of care: If you are considered at risk of doing harm to yourself or to others.
iv. In the unlikely event of ensuring safety, equity and/or fairness, the Counselling and Psychological Services’ Coordinator may solely disclose your engagement with this Service to Senior University officials if he/she believes this information to be essential (applicable to students only).
v. Your de-identified data may be collected and used for internal quality improvement or research purposes.