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Grievance procedures

If you have a grievance, your first step it to try and resolve the problem within the Centre. You have the right to be represented by a nominee at all times.

Assistance within the Centre

If you are not happy about any aspect of your stay at UWA CELT, the following people can help you:

Academic matters

  • Class teacher
  • ELICOS Programs or Bridging Course Coordinators, Room G.06A, West Claremont
  • Director of Studies, Room 117, West Claremont

Change of class

ELICOS Programs Coordinators

Deferment of studies

Director of Studies

Accommodation issues

Enrolments Officer, UWA CELT Administration, East Claremont

Refunds or course transfers

Centre Manager, UWA CELT Administration

Visa matters, student cards, health cover

  • Administration staff, UWA CELT Administration
  • Student Adviser, Room 112, West Claremont

Personal problems

  • Student Adviser
  • Counsellor, Student Central, phone 6488 2423

Unsatisfactory attendance appeals

  • Appeals can be made to the UWA CELT Director, Room 102, West Claremont

Unresolved matters

  • UWA CELT Director, Room 102, West Claremont

External appeals

External conciliator

If after trying to resolve the issue internally, you remain dissatisfied, you can contact the external conciliator:

Thalia O'Sullivan
Conciliator, International Education
The Department of Education Services
Level 9, 20 Walters Drive
Osborne Park WA 6017
Tel:  (+61 8)  9441 1900
Fax:  (+61 8) 9441 1901
Email: [email protected] 

The Office of the Conciliator is usually staffed 3 days a week.

You must make an appointment before going to the office.

Western Australian Ombudsman

If, after an appeal to the external conciliator you are not still satisfied, you can appeal to the Western Australian Ombudsman.

The Ombudsman is independent and not connected to the University. He does not charge a fee. You will need to make a complaint in writing if you would like the Ombudsman to examine your case.

Ombudsman Western Australia
PO Box Z5386
St Georges Terrace
Perth WA 6831
Tel:  (+61 8) 9220 7555 (ask to speak to an Enquiry Officer)
Fax:  (+61 8) 9325 1107
Email:  [email protected]
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