Multi-Factor Authentication (MFA)

Why MFA?

Cyber threats are constantly evolving, and passwords alone are no longer enough to keep systems and information secure. MFA significantly strengthens account protection by requiring a second form of verification—such as a code from a mobile app or device notification—before granting access to UWA services.

Even if a password is stolen or guessed, MFA acts as a critical safeguard that helps prevent unauthorised access to your accounts and sensitive data.

How does MFA work?

Once you have setup MFA, accessing a UWA service begins as usual with your University ID and password. After your credentials are validated, you will receive an MFA prompt—most commonly a push notification, although you may opt for a one-time code sent by SMS or an automated phone call.

Simply approve the notification, enter the code, or confirm the call to complete your sign-in.

To minimise disruption, these prompts typically appear only when you sign in from a new device or a different location.

How to set up MFA

Detailed guides are available below, which provide step-by-step instructions for our recommended MFA setup. It typically takes around 10 minutes to configure MFA, and you will need a smartphone and computer.

How to update an existing MFA setup

When getting a new device or phone you may need to update your MFA setup. The guides below provide step-by-step instructions to manage your MFA setup.

Support

If you're having issues with MFA, please get in touch with our helpful support areas:

UWA Students

  • Submit an enquiry: AskUWA
  • Phone: (+61 8) 6488 1255
  • Website/Chat: Library
  • Face-to-face in any of our libraries

UWA Staff, HDR Students and Visitors

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