External account (non-UWA) password update

We are using a new system to manage accounts for our external (non-UWA) clients. This will require all external users to update their password to regain access to UniPrint Online Ordering (if you haven't already).

To update your password please follow the process described below:

1. Go to Online Ordering External Account Log in.
2. Enter the email address associated with your account.
3. Enter the password Temp1234 (note the capital 'T'). At this point you will be presented with the form to update your password.
4. Re-enter the temporary password Temp1234 into the 'Current Password' field
5. Enter your new password (note: you can use your old password if you like)
6. Enter your new password again into the 'Confirm Your New Password' field

Once this process is completed, you will be able to access UniPrint Online Ordering again. You will also be able to reset your password at anytime via the 'Forgotten your username or password' page.

I've forgotten my UniPrint Online Ordering password. What do I do?

No problem! You can reset your password online.

How do I create print ready PDF file from InDesign?

1. Open the relevant InDesign file and go to File and then Export.
2. In the Export Adobe PDF dialogue box select 'High Quality Print'.
3. Under 'Marks and Bleeds' select 'Crop Marks' – 3mm is the industry standard.

For more information, please see the step-by-step guide below:

InDesign - Print ready PDF files [PDF, 225.1 KB]

How much does it cost for design work?

Design work is charged at $80 per hour*. As each job is individual, UniPrint likes to quote job by job to make sure that you get the most accurate cost before proceeding with your job.

*This rate does NOT include GST - external customers will be charged GST

I require some UWA images for a PowerPoint presentation. Where can I obtain these?

The University has a small gallery of images available for download. If you are unable to find the image you require on this site contact UniPrint’s design studio. Depending on your requirements there may be a small charge for retrieving these images for you. If you require high resolution images for print production there is a charge of $80 per hour* or part thereof for search/retrieval from the image archive.

*This rate does NOT include GST - external customers will be charged GST

I would like some images for a document I am designing. Is there a stock site I can look at?

If the images are UWA related, contact UniPrint’s design studio. There is a charge of $80 per hour* or part thereof for search/retrieval from the image archive. UniPrint also has an account with iStock photos that you can search through and advise UniPrint of the images you would like. UniPrint can purchase these at a cheaper rate than you are able to obtain them.

*This rate does NOT include GST - external customers will be charged GST

How do I create a PDF handout from a PowerPoint presentation?

Please see our guide for detailed information on how to create PDF handout from a PowerPoint presentation.

How do I create print ready PDF file from Canva?

Canva is a simplified graphic-design tool website. To prepare a print ready PDF generated from Canva please see the step by step guide below:

Canva - Providing print ready files [PDF, 769.0 KB]

How do I create print ready PDF file from InDesign?

Open the relevant InDesign file and go to File and then Export. In the Export Adobe PDF dialogue box select 'High Quality Print'. Under 'Marks and Bleeds' select 'Crop Marks' – 3mm is the industry standard.

For more information, please see the step by step guide below:

InDesign - Print ready PDF files [PDF, 225.1 KB]

What format does my file need to be for best quality printing?

The preferred file type is an Adobe pdf. This will ensure that all the formatting completed on your computer is retained when opened on a UniPrint computer. If your document has elements which bleed off the page, ensure that these elements extend past the edge of the page and that your document has crop marks for trimming.

What format should my mailing list be for mailouts?

Please provide your mailing list in Excel spreadsheet format (.xls , .xlsx, .csv) with all data separated in to columns, for example:

What resolution should my images be to ensure they print clearly?

Images should be 300dpi (dots per inch) at the actual size you wish to print them. If you have Photoshop you can check the image size. If you are taking your own images ensure your camera’s resolution settings are set to high. As a general rule, images under 1 Mb will not be suitable for quality printing unless they are used very small within your document.

Do you sell dissection kits?

Yes. Dissection kits are available from the UniPrint Campus Shop.

Do you sell lab coats?

Yes. Lab coats are available from the UniPrint Campus Shop.

Can I pick up my orders directy from the UniPrint factory?

Yes, you can pick up your orders from the UniPrint Production Facility. Make sure you choose this option when placing your online order.

How can I pay UniPrint?

Payment options differ for internal UWA clients and external clients. Please see our payment options.

What is the usual turn-around time for a job?

This will depend on the complexity of the job. For small, straightforward jobs it is usual to allow at least five working days for artwork to be completed, and five working days for print production.

Larger jobs will require more time to design, and may also require additional time if there are extra requirements such as special binding, foiling, laminating or diecutting, for example. While planning your job, it is always best to consider the design and production time frames early so that you allow sufficient time for the document to be produced in time to meet your deadline.

I am setting a DL brochure. What margins should I use so it folds correctly?

Please follow our DL brochure margin guide [PDF 460KB] for instructions on how to set DL brochure margins.

What does 'bleed' mean?

Bleed is the area that goes beyond the edge of the sheet before trimming – the area to be trimmed off after printing.

If any elements in your document, such as images or blocks of colour, extend all the way to the edge of the page, it is advisable to extend these elements 3mm beyond the width or height of the page. This is called bleed. It ensures that when the printed page is trimmed to size it will cut through the image edge, and will not leave an unsightly white mark at the trimmed edge. Files with bleed should also include crop marks so UniPrint will know where the file is to be trimmed.

Please be aware that some programs, such as the Microsoft Office suite, do not allow bleed to be set. You should avoid using these programs for page layout. If these programs are your only option, avoid having images or blocks of colour which go to the edge of the page. If you do not have access to programs that allow bleed to be set, UniPrint may be able to make the required adjustments at extra cost.

For further information and illustrations please see our 'Bleed and trim marks' guide below:

Bleed and trim marks - What are they? [PDF 63.3 KB]

What does 'trim' mean?

Trim marks are crucial for the guillotining process as this is the only way for guillotine operator to tell where to cut.

For further information and illustrations please see our 'Bleed and trim marks' guide below:

Bleed and trim marks - What are they? [PDF 63.3 KB]

Does UniPrint print banners?

Yes, we print banners. Please see our Services page for more information about our banner products.

If you are formatting your own artwork, please see our dimension guide below:

Pull up banners - Dimensions (all sizes) [PDF 88KB]

Does UniPrint print t-shirts?

Yes, we print t-shirts. Please contact us for more information.

What are common paper and envelope dimensions?

In general UniPrint prints to ISO standard paper and envelope sizes. 

At our Campus Shop we can print colour up to A3 size and black and white up to A0 size while you wait.

If you need larger sizes, we can print colour or black and white up to 1300mm wide and any length you like. With a couple days’ notice we can print up to 1500mm wide.

Please see our guide below for details:

Paper and envelope sizes [PDF 502KB]

What is the largest size you can print?

At our Campus Shop we can print colour up to A3 size and black and white up to A0 size while you wait.

If you need larger sizes, we can print colour or black and white up to 1300mm wide and any length you like. With a couple days’ notice we can print up to 1500mm wide.

What sizes of paper does UniPrint use?

In general UniPrint prints to ISO standard paper sizes. See our guide Paper and envelope sizes [PDF 502KB] for more details on standard paper sizes.

At our Campus Shop we can print colour up to A3 size and black and white up to A0 size while you wait.

If you need larger sizes, we can print colour or black and white up to 1300mm wide and any length you like. With a couple of days’ notice we can print up to 1500mm wide.

Paper can also be trimmed down from the standard sizes to any size you require. Please contact UniPrint to find out how we can meet your requirements.

Do you still supply UWA branded Christmas cards?

Yes. Please see our Services page for more information.

How do I make sure my document complies with UWA's brand?

All University-provided templates available in the UWA Brand Guide in the Downloads section (staff login required) do not require approval by Marketing and Communications as long as they are not altered.

If you wish for your document to be reviewed, you can email marketing@uwa.edu.au for assistance.

What colours do I need to use to comply with the UWA Brand?

See the Colours section in the UWA Brand Guide (staff login required).

What fonts should I be using?

See the Typefaces page in the UWA Brand Guide (staff login required).

Where is UniPrint located?

Find the address and maps of our Campus Shop and Production Facility locations on our contact us page.