All employees and immediate family members have unlimited access to the UWA Wellbeing Gateway. This is an online portal, also downloadable as an app (Android or Apple), where you can access wellbeing webinars and events, recipes, meditations and workouts, as well as resources to help your career, parenting, and financial, physical, emotional and social wellbeing.

To access the UWA Wellbeing Gateway, register using your UWA email address ([email protected]) and password. For family members, register using your personal email address and use the company code UWA3310.

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You can use the EAP if you:

• Are a current UWA employee (ongoing, fixed-term, casual or adjunct) or approved University affiliate (UWA Sport, University Club, UWA Guild and Perth Festival).
• Are an immediate family member of a UWA employee or approved University affiliate
• Are a former UWA employee and finished your employment within the last four weeks

Immediate family members include:

• Spouse or partner (including a partner of the same sex, former spouse, or de facto spouse)
• Child over 13 years of age (including adopted child, stepchild, foster child or ex-nuptial child)
• Parent (including a foster parent or a legal guardian) or sibling
• Someone living in your household

You can expect a high-quality professional service from Assure’s team of registered psychologists, social workers and senior counsellors with a broad range of EAP counselling experience and expertise in clinical therapeutic methods.

Assure’s health professionals have great skills in listening, coaching and supporting individuals and will provide practical, personalised tailored support to manage work, personal or family-related issues.  

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Yes. If you use the EAP, what you discuss will remain confidential. There are a few exceptions to this based on risk, and they will be explained in the consultation. It is important to note that no information will be disclosed to any other third party including UWA, without an individual’s expressed prior written consent.

The University receives quarterly reports from EAP providers on presenting themes and usage statistics on service uptake. However, no personal or identifying information is provided.

Learn more about the University's approach to mental health in our Mental Health Policy.

This service is free to you and immediate family members for up to six counselling sessions per year (per person).

The service provider's role is to provide a short-term intervention service for issues that can generally be dealt with in six or fewer sessions. Further sessions may be made available upon a request to the University from the service provider, with no compromise to confidentiality.

Note: If you cancel your appointment with less than 24 hours’ notice this will be counted as one of your six funded sessions. The University will still be charged for your non-attendance.

Assure’s intake team work to a client centred approach. This means they facilitate appointments around your preferences such as day, time and location.

 You will usually receive an appointment:

• Within one business day for telephone / video appointments
• Within three business days for face-to-face appointments at an Assure office in West Perth or Joondalup
• Within seven business days for face-to-face appointments with Assure’s associate network (40 locations across Western Australia)

When you book an appointment, you’ll be triaged through Assure’s Client Services Team. If you are distressed, at risk or request to speak with a clinician (immediately or on the same day), your call will be transferred to one of Assure’s Immediate Response Team without the need for a scheduled appointment or call back.

Assure’s Immediate Response Team delivers support any time of the day or night.

Yes. Assure has clinicians who specialise in a variety of areas, such as relationships, addictions, neurodivergence, LGBTIQA+ experiences, and family and domestic violence.

Yes. It is important you find a therapist with whom you feel comfortable. If you find that your first therapist isn’t the right fit you are encouraged to contact Assure and request a different therapist.

The EAP is designed to provide short-term, solutions-focused assistance. If it is identified that longer-term counselling or specialist assistance is required, you may be referred to an appropriate specialist. The service provider may, upon referral to the specialist provider, liaise with them and continue to act as point of contact for the specialist provider. The University does not meet the cost for such additional specialist services.

Alternatively, if you have used your six EAP sessions and wish to continue seeing your EAP counsellor, UWA may be able to approve a small number of additional sessions. Please note your EAP balance will be replenished 12 months after the date of your first EAP session. You may also wish to speak with your general practitioner in regards to long-term strategies or developing a GP mental health treatment plan.

EAP services are available during and after work hours dependent on the provider and location.

If you are attending an appointment during work hours, you should treat it in the same way as a medical appointment, by using flexible working conditions, personal leave or – where appropriate – short leave.

The University expects that supervisors would be supportive of employees wishing to use the EAP and, where practicable, provide flexibility for the employee to attend during work time.

Yes. Assure’s mental health and wellbeing support for Indigenous people is delivered by their dedicated team of clinicians who are part of the Indigenous community, providing you and your family with individual coaching and counselling in a culturally safe and understanding environment.

Yes. Interpreting services are available at no cost for in-person or telephone counselling/coaching appointments. These services are offered through TIS National. Additionally, some members of Assure's clinical team are bilingual. You can request this service when booking an appointment.