Skip to navigation Skip to content

Use the following guides to learn how to protect yourself and the University from unwanted email scams.

Changing your password with Self Service Password Reset

You can now reset your Pheme password or unlock your account by using Multi-factor Authentication (MFA).

The new service, known as Self Service Password Reset (SSPR), can be accessed via https://uwa.edu.au/resetpassword. Simply visit the website and follow the prompts.

Unlike using the Pheme website, SSPR allows you to unlock your account if it has been locked by a number of failed log in attempts.

If you have not set up MFA yet, you will not able to use this service. Please contact the IT Service Desk or visit the MFA support kiosk at the Reid Library if you need help setting up MFA.

Changing your password via Microsoft and Office 365

To change your password using Microsoft, visit https://myprofile.microsoft.com (which is your UWA account security profile), click "Password" and change it as appropriate.

If you are using the online version of Office 365, you can also visit https://portal.office.com, click on the setting cog at the top right, and select "Change Password".

Within a few minutes, your new password will synchronise to most other systems, including Pheme.

Choosing a suitable password

Weak passwords are easy for criminals to guess. Criminals use automated software that can guess billions of passwords per second. The key thing to remember when creating a password is that the more complex and longer it is, the stronger it is!

Meet University password requirements:

  • Must contain 8 characters or more
  • Must contain at least one a upper case character
  • Must contain at least one lower case character
  • Must contain at least one number
  • Must contain at least one special character, such as "#$%&'()*+,-./:;<=>!?@[\]^_`{|}~ 
  • Must not be a single dictionary words, such as University or Summer, your account name, or complete parts of the full name as it makes your password easy to guess.

Enable multi-factor authentication (MFA), e.g. use of a password, as well as a code sent to your phone, to stay safe even when your password gets compromised. For more information, visit our Staff MFA or Student MFA site as appropriate.

Changing your password with Windows 10

If you are using Windows 10, you may receive a pop up on your device announcing your password is about to expire. Simply press your CTRL, ALT and DEL keys together to see the option to "Change Password".

Password support

It will still be possible to change your password using the Pheme website.

After you change your password, websites and devices may prompt you to enter your new password. If you experience difficulties with your password, contact the IT Service Desk. You will need to prove who you say you are if you call or email in.

X
Cookies help us improve your website experience. By using our website, you agree to our use of cookies.
Confirm