In line with the University’s values, staff in the ISU communicate and conduct themselves in a reasonable, respectful, lawful and appropriate manner. The ISU expects those interacting with the ISU to act in the same manner.
Rights – all parties to a complaint or student discipline process have the right to:
- be treated with courtesy and respect
- fairness, transparency and the correct application of policy and procedures
- reasonable assistance, to be heard, and to be kept informed
- seek advice and be supported in University processes
- resolution at the appropriate level
- decision making that is transparent, on the merits of the case, and without bias
- to be informed of external complaint/appeal processes.
Responsibilities – all parties to a complaint or student discipline process are expected to:
- engage with the University process appropriately and reasonably
- be honest and provide information relevant to the case
- treat University staff with courtesy and respect
- maintain the confidentiality of the process
- not take any detrimental action against a complainant in reprisal for making a complaint
An ISU officer, or the Unit, may restrict of suspend contact with any party where the person engages in inappropriate contact and the person may be asked to respond to an allegation on misconduct.
Correspondence – the ISU may determine to not engage in, or respond to, correspondence that includes inappropriate language or in which threats are made.
Phone/Teams communications – an ISU officer may end a phone call or Teams call, where following a warning, the other person continues to use inappropriate language or behaves in any other inappropriate way.
Interviews/Meetings – during any face-to-face contact, where a person acts inappropriately, an ISU officer may end the meeting. Where there is any concern about possible harm, an ISU officer may also call UWA Security and may report the incident to the Police.