Counselling and Psychological Services

Free confidential, professional service

Our goal is to assist you to better manage your concerns and succeed with your studies. You can access professional and confidential service for free, up to six times a year.

Online counselling – especially chat – is not suitable for crisis situations. In a crisis, contact 000 if in life-threatening danger, or Lifeline on 13 11 14.

Why see a counsellor?

Is your study being impacted by personal or interpersonal issues? Individual counselling sessions can look at a range of problems you may be facing such as:

  • Feeling anxious in certain situations
  • Depression
  • Grief
  • Stresses due to balancing the demands of family, study and employment
  • Traumatic events (recent or older)
  • Settling into life in Perth or moving away from home
  • Difficulties and/or break-ups in relationships
  • Problematic use of alcohol and/or other drugs
  • Sexuality
  • Procrastination
  • Interpersonal skills
  • Poor concentration, organisation, priorities and goal setting
  • Study habits
  • Managing relationships with staff and supervisors
  • Pre-existing mental health concerns
  • Or anything else that may be distressing or bothering you

International students

In case you are unfamiliar with the way counselling services operate in Australia, our staff have worked with students from many different cultural backgrounds and we would like you to feel equally welcome to use our service. You may find some personal challenges come with studying in Australia that can include:

  • adjusting to a different culture and language
  • loneliness
  • events that may occur in your home country 

Emergency contacts

Appointments

You can choose to make an appointment to see a counsellor at UWA or you might prefer to use a service other than those provided by UWA.

If you’re a domestic student, the Australian Government's Better Access to Mental Health Initiative allows access to counselling services through the Medicare system. Visit a doctor/general practitioner (GP) who can refer you to a psychologist, social worker or occupational therapist, and discuss a treatment plan with you. 

If you’re an international student, refer to our preferred provider agreement with OSHC World Care Insurance. This covers all Medicare-listed items including psychological services. You will still need to visit a GP for a referral though.

If you would like advice on an appropriate referral to an external service, we are happy to help.

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Triage sessions

Book a triage session by calling us. In your triage session, the counsellor will seek information from you to:

  • clarify what the main issue (or issues) may be
  • understand what you wish to gain from counselling and what has brought you here at this time
  • assess any level of risk to you or others
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Your appointment

Appointments are usually 50 minutes, but due to the changing nature of the service, shorter appointments may also be available. All appointments are confidential.

If you need to cancel your appointment, contact us on 6488 2423. You may also reschedule your appointment if something has come up that prevents you attending.

Other information

  • Workshops

    Workshops are currently unavailable. This information will be updated when workshops are on offer again. 

  • Fees and cancellation policy
    • The UWA Counselling and Psychological Service is provided free of charge to all students and staff of the University.
    • In the event that you’re unable to attend a scheduled session, contact the Student Wellbeing reception as early as possible on the details at the bottom of this page, so an alternative appointment date can be scheduled for you. This also allow us to direct that newly available appointment slot towards a client-in-waiting.
    • Repeated non-attendance by clients without prior cancellation may impact on your ability to secure future appointments.
  • Confidentiality

    Your contact with the counselling service is confidential, and you will be given full written information about confidentiality in your first contact with our service.

    • All our counsellors at the service will have access to your records in case you see a different counsellor on different occasions.
    • No-one outside the service has access to your counselling record without your written consent. From time to time, it may be helpful for others to be aware of particular aspects of your contact with the service (for example, if you were referred to the Medical Centre). If this is the case, your counsellor will discuss the matter fully with you.
    • There are some particular situations that affect confidentiality. We will only release information to an external third party under the following circumstances:

    i. By your written request: with a signed statement.

    ii. Legal requirement: A search warrant or legal subpoena in the State or Federal court of law (by the Health Practitioner Regulation National Law (2009) (The National Law) as in force in each State and Territory.

    iii. Duty of care: If you are considered at risk of doing harm to yourself or to others. iv. In the unlikely event of ensuring safety, equity and/or fairness, the Counselling and Psychological Services’ Coordinator may solely disclose your engagement with this Service to Senior University officials if he/she believes this information to be essential (applicable to students only).

    v. Your de-identified data may be collected and used for internal quality improvement or research purposes.

  • Your rights and responsibilities

    When you attend your triage appointment, you will be given a written copy of your rights and responsibilities as a client of UWA’s Counselling and Psychological Services.

    Your rights as a client of our service:

    • You will be treated with equality and respect, and will receive a service that is free from any form of harassment.
    • You will receive a clear explanation of the service that you will receive.
    • You will be clear about the goals that you and your counsellor are working towards.
    • Your counsellor’s professional qualifications and affiliations will be readily available to you.
    • Expectations of you will be clearly stipulated in terms of time, homework and personal effort.
    • The appropriate means of complaint or redress will be available to you if you are dissatisfied with the counsellor’s behaviour or standard of service.
    • You will have, within reason, access to other support services.
    • If relevant, you will be provided with information pertaining to the appropriate academic appeals procedures and special consideration options that are available to you.

    This section of Your rights and responsibilities explains what we would appreciate from you in order to provide the best service possible.

    As a client of our services, we ask that you:

    • Keep communication with your counsellor open. If things are going too quickly or slowly, tell them. If you feel overwhelmed, mention it. Your counsellor will appreciate hearing this.
    • Work on your problems outside the therapy hour. This might mean completing homework or practising new behaviours. Therapy is only one small portion of your time; many changes can happen in other hours.
    • Reach out when things get worse. Tell your counsellor if you begin to feel more depressed, anxious or suicidal. There are things that can be done to help you and keep you safe.
    • Be honest. Your counsellor is not there to judge or critique you. Don’t give the answer you think is correct or that you believe your counsellor wants to hear. State the truth. There is nothing that can’t be discussed in therapy.
    • Use words rather than actions in session. If you feel like running out of the room, say it rather than getting up and doing it. If you’re so angry that you want to scream at your counsellor, using words instead of actions allows you and your counsellor to better understand what is going on. When you act out, the therapy session becomes focused on the behaviour, rather than on the emotions behind it.
    • If you decide you want to quit, tell your counsellor. A skilled counsellor will not get mad and convince you to stay in therapy. They will help identify what is going on and what the various options are. Simply cancelling an appointment and not returning phone calls or letters can be quite concerning for a counsellor.
    • Fulfil the academic requirements of your course. If you are struggling academically, tell your counsellor or speak with your faculty’s student adviser.
    • Respect the privacy of other clients. The waiting room can be a public place. Don’t impinge on others’ privacy by telling people you saw them.
    • Arrive to sessions punctually. Our time is limited and if you are running late, at best we will only be able to offer you a shorter session. If you think you’ll be late, please call ahead and let us know.
    • First speak with your faculty if you are requesting special consideration. Then bring a completed form along with any supporting documentation to your first counselling session.

Finding help outside the University


There are many services in the community that may be useful to you. One of the most appropriate is to access a Mental Health Care Plan through your doctor.

  • Headspace offers support to young people aged from 12 to 25 years to reduce the impact of depression, anxiety, stress, alcohol and drug use, and to improve relationship issues associated with sexuality, sexual health, families, and bullying.
  • Beyond Blue provides a range of self-help tools and apps for depression, anxiety and related mental health concerns.
  • Black Dog Institute provides information and a series of online self-help tools and apps suitable for any device.
  • Butterfly Foundation provides a range of services from information to treatment programs for eating disorders and body image issues.
  • QLife is Australia‚Äôs first nationally oriented counselling and referral service for people who are LGBTQIA+. It provides nationwide, early intervention, peer-upported telephone and web-based services.  
  • SANE Australia provides mental health awareness, online peer support and information, stigma reduction, specialist helpline support, research and advocacy.
  • The Desk offers a comprehensive set of online resources to support uni students to achieve mental and physical health and wellbeing.
  • Moodgym has a series of interactive resources particularly aimed at addressing depression and/or anxiety.
  • Smiling Mind App assists with mindfulness meditation.
  • My Wellbeing Mate App provides access to helplines, websites, guides, videos, inspiring talks, apps and more.
  • Family Planning Alliance Australia provides links to services in each state related to reproductive and sexual health.
  • The Western Australian government can  help you find appropriate services for your needs.

Contact us

Opening hours symbol
Office hours

9am to 4pm,
Monday to Friday

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Location

First floor, Student Central Building (South Wing)
35 Stirling Hwy, Perth

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