Retail Manager

Retail managers plan and coordinate the operations of retail outlets, including small independently owned specialty shops, fast food restaurants, chain store outlets, supermarkets and department stores.

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Retail Manager

Roles and responsibilities

What does a Retail Manager do?

Retail managers may perform the following tasks:

supervise the recruitment, training, conduct and work of staff
ensure staff are taught correct sales procedures and have a good knowledge of the products they sell
maintain a high level of customer service and ensure that complaints from customers about products or staff are quickly resolved
tell staff about new lines of stock and any changes to the prices of stock
draw up staff rosters
determine the layout of fittings and merchandise so that stock is presented as attractively as possible
coordinate and conduct sales and other customer promotions
monitor stock levels and place orders with the head office, the company warehouse or suppliers when stocks begin to run low
coordinate and conduct stocktakes, checking and listing merchandise and asset items such as cash registers, office computers and furniture
keep and analyse records of sales figures and financial transactions, including cash, cheque and credit card transactions
implement and oversee security procedures for stock and cash in the store or department
determine the price of stock, including old stock that has been reduced to clear
in some cases, take direct responsibility for the profitability of the store by ensuring that it achieves its sales targets and that wage costs are kept within budget.

What personal requirements will you need?