Customer Service Manager
Management of customer service teams and practices in order to maintain good customer relations
Customer Service Manager
Customer Service Manager
Roles and responsibilities
As a customer service manager, you could work for companies in most industry sectors as well as in federal and state and territory government departments. The large mix of industries employing customer service managers, and the importance of customer service to sales and customer satisfaction, contributes to strong demand and projected employment growth for this occupation.
Customer service managers
- manage customer services staff
- make sure they are motivated and have the knowledge and skills needed to perform effectively develop and review customer relations policies, programs and procedures plan
- put into place and manage after-sales services
- continually improve those services
- talk to other managers within other organisational units
- service agents and customers to identify and respond to issues and expectations make sure that the organisation complies with established product
- service quality standards
- distribute promotional and service publications to service agents and customers.
Source: myFuture
Undergraduate Courses To Become
Relevant majors include:
Customer Service Manager
Recommended major/s to pursue this career
A degree is not necessarily required for professional qualification.Relevant majors include:
Postgraduate Courses To Become
Relevant postgraduate courses include:
Customer Service Manager
Coursework courses to pursue this career
Postgraduate study is not necessarily required for this occupation, but may be helpful for career advancement.Relevant postgraduate courses include:
The University of Western Australia