Digitally supported learning FAQs for students

We have committed to ensuring that any disruption to your education at UWA is minimised, and are implementing UWA EDUFlex, a digitally-supported learning model to enable this.

UWA EDUFlex blends digital technology with flipped classroom models of learning and teaching – providing streamed and downloadable recorded lectures using Echo 360, Microsoft Teams or Zoom for online classes, Blackboard for sharing and collaboration, and virtual labs.

This is all supported by the UWA app, which enables you to connect to our student community. This model enables you to learn at your own pace, participate even when studying remotely, and benefit from inclusive, personalised teaching when engaging via digital channels.

Frequently Asked Questions (FAQs)

Where can I find resources to help me study remotely?
Where can I find resources to help me study remotely?

See the Learning online for students page compiled by the University Library.

What is digitally-supported learning?
What is digitally-supported learning?

Digitally-supported learning uses a flipped classroom model. This means that lectures may be recorded and available for download, and that you will participate in interactive online classes through video conferencing platforms. Depending on your unit, there may also be opportunities for online collaboration and virtual labs. This means that your learning will remain personalised and interactive.

Can I participate in computer labs remotely?
Can I participate in computer labs remotely?

Yes. Virtual labs will be implemented for targeted units, allowing you to work remotely to take part in lab activities as you would if you were on campus.

How do I use the UWA app?
How do I use the UWA app?

The UWA app can be downloaded to mobile devices or accessed from your desktop computer. Connect with your classmates and friends, discover events in your areas of interest, and get support when you need it.

How do I know if my units are digitally supported?
How do I know if my units are digitally supported?

Your Unit Coordinator will advise you of learning arrangements for your unit. Please ensure you check LMS.

How many units can I enrol in?
How many units can I enrol in?

You can choose to study either full-time or part-time. Please note that your student visa may require you to study full-time.

Will the Learning Management System (LMS) work in China?
Will the Learning Management System (LMS) work in China?

Content from both the learning management system (Blackboard) and the lecture capture system (Echo360) has been cached in Hong Kong to enable easier reach and improved performance. We have conducted extensive testing and validated performance with students currently in China.

While the above LMS solution is already in place for students in China, we are also working with Alibaba – a major Chinese telecommunications company – to find ways to further improve connectivity and speed so that students can access UWA resources (e.g. LMS, Zoom) in a way that meets Chinese regulations, while also greatly improving the reliability of our services. The existing UniConnect service does not have these improvements, and as such we do not recommend using UniConnect. Instructions on how to use our new service will be made available soon.

We recommend students log onto these systems and download content locally for offline viewing (instead of streaming), as this will provide the best experience.

How will digital tutorials and video conferencing work?

UWA will use two video conferencing options that are accessible from China: Microsoft Teams and Zoom. Your classes may make use of one or both of these platforms.

What if I am in China and need IT support?

We will have Mandarin speaking support staff available to assist with technical difficulties from the beginning of Semester 1, 2020. This team will be available via telephone (+86 400 120 0259, then choose option 1) or email at, Monday to Friday 8am – 5pm (AWST). Students who are self-isolating within Australia seeking IT support will be able to call 08 6488 7335.

What academic skills support is available?

STUDYSmarter - UWA's academic skills centre provides personalised advice, workshops, resources and ongoing, targeted support for your studies. We are here for you, and all of our services are now fully online.

To get expert, one-to-one writing and study advice, book a WRITESmart Online Consultation. We can assist you by video, phone and/or chat to help you improve your study techniques, time management, writing, communication, English language, and research skills.

For help with mathematics and statistics, book a Maths & Stats Consultation, and let us help you catch up with prerequisite content, develop your maths study skills, demystify the numeracy used in non-maths units, and use your lecture notes more effectively.

You can also email your study questions to or post them to our STUDYSmarter Help form, and one of our friendly team members will get back to you.

Improve your academic skills while connecting with other students by participating in our interactive online discussions, workshops and events. Join the STUDYSmarter group on the UWA app to find out more, or find them on Eventbrite.

We recommend you also sign up to the LACE group on the UWA app or email to register for the Language and Cultural Exchange program, designed to help you network and connect with people from different countries and cultures to explore global topics and perspectives.

For a wealth of digital learning resources to help you with study techniques, time management, writing, communication, English language, maths, stats and research skills, check out the STUDYSmarter website at

For ongoing support with learning online, check out the new UWA Study Success Community Organisation on your LMS. UWA Study Success provides study advice, learning resources and key contacts to support you and help you keep on track with your studies, with new content posted regularly from STUDYSmarter, the Library and other University partners. 

You can also subscribe to the GETSmart Newsletter to stay up-to-date with events and learn about resources available to you, and download the UWA students' guide to success.

What help is available from the library?

The UWA Library provides support services to help you succeed in your studies. The Library is here to help you with:

  • Finding, using and referencing  information for your studies and assignments;
  • Using UWA IT systems such as Pheme and the Learning Management System (LMS);
  • Unit Readings -- which contains the essential materials for your units including links to journal articles, book chapters, ebooks, reports, and videos, as well as books and other items held in the High Demand section or in the main Collections in the University Library.
  • OneSearch. Use it to search UWA collections including millions of online books, journals, articles, reviews, films, documentaries and more. OneSearch will connect you to the full-text sources we’ve provided to support your studies. Sign in with Pheme to save favourites and return to them;
  • Major databases for the subject areas at UWA. Use the Databases link in the top ribbon in OneSearch to find a database specialising in your subject area.

Explore the Study Resources page to see self-guided resources, videos and referencing tips. See our pages here about Using the Library as an undergraduate or as a postgraduate.

  • See the Library Survival Guides which provide quick, easy help with finding, using and referencing information and common issues facing postgraduate students, including copyright for theses, publishing, managing research data, and subject-specific sources and tools.
  • Stay in touch by emailing a Librarian who can help you to use OneSearch and other sources to find the best information for your assignments, and assist you with referencing and managing your readings.
  • If you have any problems accessing your readings online see these instructions:
How do I access 24/7 study support?

Studiosity - To post study queries online 24/7, chat live when you have a study question, and get assignment feedback on your draft for any assignment, access your Studiosity account via Blackboard LMS.

What is LinkedIn Learning?

LinkedIn Learning - LinkedIn Learning provides you with access to a wide range of online learning modules aimed at helping you to develop professional and personal skills to support your studies and your future career. Get information on how to activate your UWA LinkedIn Learning account, and videos on UWA supported technologies, including the Learning Management System (LMS) Blackboard, and the software to support your remote learning, Microsoft Teams and Zoom.

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