1. Health advice
Our highest priority is the safety of our students and staff and the following is provided by advice from:
- World Health Organization
- Department of Health
- Western Australia Department of Health
- UWA’s travel partner Healix
- Department of Foreign Affairs and Trade (DFAT)
For the latest public announcements on COVID-19, please visit the WA Government website.
For information on the UWA Health and Medical Services and COVID-19, visit their webpage.
Frequently asked questions
- Are face masks mandatory for any health related services on campus?
Yes. To align with WA Heath Department requirements, face masks remain mandatory in settings where health care is delivered face-to-face.
Therefore, face masks are mandatory for staff and students in:
- The Medical Centre;
- Counselling and Psychological Services; and
Students visiting The Living Room are encouraged to wear masks, but it is not mandatory.
- What do I do if I have tested positive to COVID-19 or have had close contact with a confirmed COVID-19 case?
If you have tested positive for COVID-19 or have been in close contact with a COVID-19 positive person, please refer to the WA Government recommendations on testing and isolation: COVID-19 Coronavirus: Testing and Isolation Guide
Please also log your information as follows:
- Will the University be providing masks for staff and students to use?
The COVID-19 Response Team is planning the provision of surgical and N95 masks to UWA staff and students who are required to work in or enter clinical locations. The University will also make RAT kits available to these staff and students.
Please direct Mask and RAT requests to firstname.lastname@example.org
- Will the University be purchasing RATs and making them available for staff and students?
The COVID-19 Response Team is planning the provision of surgical and N95 masks, and RAT kits to UWA staff and students who are required to work in or enter clinical locations.
These will not be provided to the broader university community, however the University has partnered with Matilda Bay Pharmacy to offer free tests via the Commonwealth Government’s free RAT program.
This is available to anyone with a health care card, pensioner concession card or seniors health card. Eligible students and staff may access up to 10 free tests within a three-month period and this program has been extended for another three months up to June.
All other UWA staff and students are eligible to purchase RATs from the Pharmacy at a reduced price of $6 per test (plus GST) in packs of two or five upon presentation of UWA staff or student identification.
- What do I do if I develop symptoms?
If, as a UWA staff member or student, you feel unwell and suspect you may have COVID-19, please refer to the WA Government recommendations: COVID-19 Coronavirus: Testing for COVID-19
- Does my Overseas Student Health Cover cover me for COVID-19?
Cover is available to Medibank OSHC policyholders for medical services provided in hospital and out of hospital, including PBS prescription medicines and emergency treatment. Limits, exclusions and terms and conditions apply.
Contact Medibank to discuss your individual case or read the OSHC cover summary for further details.
Student health and support: 1800 887 283
Talk to someone about your cover: 134 148
Please note that waiting periods may apply for treatment for pre-existing conditions.
For more information, read the Medibank FAQs.
- Am I eligible for Telehealth at UWA Health and Medical Services?
A patient is eligible for telehealth at a GP medical centre if:
- They have an established clinical relationship with a GP, or a medical practice and has had at least one face-to-face service to the patient in the 12 months preceding the telehealth attendance;
- Children under the age of 12 months;
- People who are homeless;
- Patients receiving an urgent after-hours (unsociable hours) service;
- Patients of medical practitioners at an Aboriginal Medical Service or an Aboriginal Community Controlled Health Service;
- People who are in a COVID-19 Commonwealth declared hotspot,
- People isolating because of a COVID-related State or Territory public health order, or in COVID-19 quarantine because of a State or Territory public health order
- Patients accessing medical consultation for:
- blood borne viruses, sexual or reproductive health consultations;
- pregnancy counselling services;
- mental health services; and
- nicotine and smoking cessation counselling.
- How do I request a Telehealth consultation?
Call reception on 6488 2118 to book an appointment or book online. The fee policy remains for both telehealth and face-to-face appointments.
For telephone consultations
The doctor will call you on your preferred phone number.
For video consultations
Microsoft Teams is the preferred platform for video consultations. Please make sure you have access to Teams via the app on your phone or on a desktop. The doctor will initiate the consult via Teams video using your student/staff details.
*We will endeavour to send through electronic scripts and referrals where possible. Otherwise, please nominate a pharmacy or specialist for us to forward your documentation to.
**Payment will be processed after consultation over the phone.
- Can I attend UWA Health and Medical Services if I am not fully vaccinated?
Yes. All visitors to the UWA Health and Medical Services are not required to show proof of vaccination.
- Can I attend UWA Health and Medical Services if I have respiratory symptoms?
University Health and Medical Services is not equipped as a Respiratory Clinic.
If you have a fever or flu-like symptoms, like a cough or runny nose, please do not attend any medical facility in person. Please ring reception on 6488 2118 prior to your appointment or for further advice and redirection to the nearest clinic for appropriate treatment and management.
- What are my options to visit a doctor at UWA Health and Medical Services if I am sick?
- UWA Heath and Medical Services are not quipped to be a respiratory treatment centre. We recommend that if you have any respiratory symptoms to please attend the nearest respiratory clinic.
- UWA Heath and Medical Service will still see patients face-to-face for vaccinations, pre-enrolment infection control, procedures and following triage assessment (below).
- Face-to-face appointments can be booked via reception where we can appropriately triage your consultation. Call 08 6488 2118. Bookings for in-person appointments should not be made online.
- Non-urgent medical consults can be delivered via telehealth services provided you meet the eligibility, criteria set by Medicare.
Eligibility Criteria: Patients need to have an existing clinical relationship with their GP (having had a face-to-face consultation with the same GP or another practitioner at the same practice in the 12 months prior to their telehealth consultation).
Patients subject to Public Health Orders, specific GP mental health services, nicotine cessation and sexual and reproductive health services by telehealth are available to all patients, as per current telehealth eligibility requirements.
If you are COVID positive or isolating and become sick you can also book a telehealth consultation with UWA Health and Medical Services (see below).
5. If you fall outside of the criteria, you may request a face-to-face consultation as above.
- Can I access UWA Health and Medical Services if I am COVID positive or isolating?
The UWA Health and Medical Services will support you if you are COVID positive or isolating and become sick. You are eligible for a telehealth consultation in this instance which can be booked online or by calling reception on 6488 2118. If you are COVID positive and have high risk factors, you are eligible to register for the WA COVID home monitoring service.
Please note: It is mandatory to wear a mask when visiting the UWA Health and Medical Services.
- Am I able to get a clearance test for COVID-19 through UWA Health and Medical Services?
UWA Health and Medical Services cannot test for COVID-19. If you suspect that you have the virus and/or meet the case definition of a close contact, visit a COVID clinic near you.
- Where can I get further information on COVID-19?
Please refer to the WA Government's COVID-19 coronavirus page.
Additional information sources can be accessed through the Western Australian Department of Health COVID-19 (coronavirus) page.
- What should I do if I need evidence of a negative COVID-19 test for visa purposes?
You should visit your GP to get a referral to a COVID clinic or a private testing lab. Please note this test may incur a fee. You should start this process several weeks in advance to allow time for appointments and test results to be returned. For more information, contact the UWA Health and Medical Services.
- Will I be eligible for the COVID vaccine as an international student in Australia?
Yes. The Australian Government will offer free vaccines to all people living in Australia, including visa holders, to ensure the maximum possible coverage. For more information, see the Australian Government website.
- Can I view information on the COVID vaccine in my native language?
Yes. The Australian Department of Health has developed a range of resources about COVID-19 vaccines in up to 63 languages. For more information, see the Department of Health website.
- Where can I get a COVID-19 vaccination on campus?