The University of Western Australia

Asst/Prof Sandra Kiffin-Petersen

Assistant Professor
Management and Organisations

Contact details

Address

Management and Organisations
The University of Western Australia (M261)
35 Stirling Highway
CRAWLEY WA 6009
Australia

Phone

6488 3070

Fax

6488 1055

Email

Sandra.Kiffin-Petersen@uwa.edu.au

Qualifications

BAppSc WAIT, BA Murd., MBA PhD W.Aust.

Biography

Sandy Kiffin-Petersen is Assistant Professor at the UWA Business School where she teaches and consults in the areas of organisational behaviour and leadership, work team effectiveness and negotiation. She has taught courses on the undergraduate, postgraduate and executive management programs. Sandy has been nominated six times for various internal and external teaching awards, receiving an Excellence in Teaching Award for the unit Organisational Behaviour in 2004 from the Graduate School of Management.

Awarded a PhD in organisational behaviour in 2003, Sandy's research interests include emotions in the workplace, work team effectiveness and trust within organisations. Sandy is an active researcher who has published papers and presented numerous papers on these topics at conferences in Europe, United States, New Zealand and Australia. In 2006 Sandy received a Best Paper Award and a Best Paper Award in the Leadership stream at the annual Australian and New Zealand Academy of Management conference.

Over the past ten years Sandy has consulted with a number of private sector organisations in areas ranging from the design of effective work teams to negotiation training. Sandy has also delivered workshops on teams and negotiation skills through the AIM-UWA Alliance. She is a member of the Organisational Behaviour and Human Resource Management divisions of the Academy of Management (USA) and the Australian and New Zealand Academy of Management.

Sandy was awarded an Australian Postgraduate Award with Stipend for Doctoral Studies (1996 - 1999). She was also awarded a Teaching Fellowship in 2005.

Key research

Trust and work team effectiveness

Individual differences

Emotions in the workplace

Interpersonal skills training (e.g. negotiation, teamwork skills)

Publications

Career 10 best

*Carruthers, J., Kiffin-Petersen, S.A. 2006, “Winning the Soul by Discourse: The Persuasiveness of Figurative Language in Management Communication”, ANZAM 2006, Sydney, Australia, CDROM, pp. 1-20.

Kiffin-Petersen, S.A. 2004, “Trust: A Neglected Variable in Team Effectiveness Research”, Journal of the Australian and New Zealand Academy of Management, 10, 1, pp. 38-53.

Kiffin-Petersen, S.A., Cordery, J.L. 2003, “Trust, individualism and job characteristics as predictors of employee preference for teamwork”, International Journal of Human Resource Management, 14, 1, pp. 93-116.

Kiffin-Petersen, S.A. 2003, “The Role of Trust in the Effectiveness of Customer Service Teams”, Academy of Management Seattle 2003 - Democracy in a Knowledge Economy, http://www.aomonline.org, N/A, pp. N/A.

Jordan, C., Soutar, G., Kiffin-Petersen, S. A. 2008, “Are There Different ‘Types’ of Emotional Laborers?”, in C. M. Brotheridge (Chair), Through the Looking-Glass of Emotional Labor: Alternative Lenses and Perspectives, The Sixth International Conference on Emotions and Worklife, INSEAD, Fontainebleau, France.

Kiffin-Petersen, S. A., Jordan, C., Soutar, G. 2008, “The Mediating Role of Surface and Deep Acting in the Relationship between the Big Five, Emotional Exhaustion and Citizenship Behaviors”, The Sixth International Conference on Emotions and Worklife, INSEAD Fontainebleau, France.

Kiffin-Petersen, S.A. 2006, “Developing the Negotiation Skills of Graduate Management Students”, ANZAM 2006, Sydney, Australia, CDROM, pp. 1-21.

Kiffin-Petersen, S.A. 2006, “Are we Doing Enough to Develop Students 'Self-Efficacy for Teamwork?'“, ANZAM 2006, Sydney, Australia, CDROM, pp. 1-14.

Kiffin-Petersen, S. A., Wood, B.J. 2008, “Challenges and benefits of managing MBA student project teams”, Australian and New Zealand Academy of Management, Auckland, New Zealand, 22, CDROM.

Jordan, C.L., Soutar, G.N., Kiffin-Petersen, S.A. 2007, “Emotional labour and emotion work: One or two sides of the same coin?”, British Academy of Management, London, United Kingdom, 21, pp. 1-22.

(*Best Paper Award 2006 Australian and New Zealand Academy of Management Conference)

Recent Publications

Journal Articles

Kiffin-Petersen, S.A. 2004, “Trust: A Neglected Variable in Team Effectiveness Research”, Journal of the Australian and New Zealand Academy of Management, 10, 1, pp. 38-53.

Full Refereed Conference Publications

Marshall, G.A., Kiffin-Petersen, S.A., Soutar, G.N. 2009, “Personality Influences on the Self-Leadership Practices of Vocational College Academics”, 23rd Australian and New Zealand Academy of Management Conference, Melbourne, Australia, CDROM.

Kiffin-Petersen, S.A., Jordan, C.L., Soutar, G.N. 2009, “Personality Differences in Emotional Labour Strategy Groups”, 23rd Australian and New Zealand Academy of Management Conference, Melbourne, Australia, CDROM.

Kiffin-Petersen, S. A., Wood, B.J. 2008, “Challenges and benefits of managing MBA student project teams”, Australian and New Zealand Academy of Management, Auckland, New Zealand, 22, CDROM.

Jordan, C.L., Soutar, G.N., Kiffin-Petersen, S.A. 2007, “Emotional labour and emotion work: One or two sides of the same coin?”, British Academy of Management, London, United Kingdom, 21, pp. 1-22.

Jordan, C.T., Kiffin-Petersen, S.A., Soutar, G.N. 2007, “Behind the mask of emotional labour: An integrative model”, Australian and New Zealand Academy of Management, Sydney, Australia, 21, pp. 1-13.

Kopcsandy, R.T., Kiffin-Petersen, S.A. 2007, “Profiling possible perpetrators: Beyond the "Big Five" to the dark side of personality”, 21st Australian and New Zealand Academy of Management Conference, Sydney, Australia, CD Rom, pp. CD Rom.

Jordan, C.L., Soutar, G.N., Kiffin-Petersen, S.A. 2007, “Emotional labour strategies: A subgroup analysis”, Australian and New Zealand Academy of Management, Sydney, Australia, 21, pp. 1-13.

Kiffin-Petersen, S.A. 2006, “Developing the Negotiation Skills of Graduate Management Students”, ANZAM 2006, Sydney, Australia, CDROM, pp. 1-21.

Kiffin-Petersen, S.A. 2006, “Are we Doing Enough to Develop Students 'Self-Efficacy for Teamwork?'“, ANZAM 2006, Sydney, Australia, CDROM, pp. 1-14.

Jordan, C.L., Kiffin-Petersen, S.A., Soutar, G.N. 2006, “Measuring Emotional Labour: A Construct Validation and Cross-Validation Study”, ANZAM 2006, Sydney, Australia, CDROM, pp. 1-19.

Kopcsandy, R.T., Kiffin-Petersen, S.A. 2006, “What about me? A Conceptual Model of Interpersonal Deviance from the Victim's Perspective”, ANZAM 2006, Sydney, Australia, CDROM, pp. 1-22.

Carruthers, J., Kiffin-Petersen, S.A. 2006, “Winning the Soul by Discourse: The Persuasiveness of Figurative Language in Management Communication”, ANZAM 2006, Sydney, Australia, CDROM, pp. 1-20.

Cacioppe, R.L., Burr, R., Kiffin-Petersen, S.A. 2004, “Bringing Spirit to Work: The Impact of Work Setting and Personal Characteristics on the Experience of Spirituality at Work”, 18th Annual Conference of the Australian and New Zealand Academy of Management, Dunedin, New Zealand, CD ROM (Vol.1), pp. N.A.

Issa, T., Kiffin-Petersen, S.A. 2004, “The Influence of Individual Differences, Values, and Spirituality on Ethical Decision Making in a Business Context”, 18th Annual Conference of the Australian and New Zealand Academy of Management, Dunedin, New Zealand, CD Rom (Vol.1), pp. N.A.

Extract of Conference Papers

Jordan, C., Soutar, G., Kiffin-Petersen, S. A. 2008, “Are There Different ‘Types’ of Emotional Laborers?”, in C. M. Brotheridge (Chair), Through the Looking-Glass of Emotional Labor: Alternative Lenses and Perspectives, The Sixth International Conference on Emotions and Worklife, INSEAD, Fontainebleau, France.

Kiffin-Petersen, S. A., Jordan, C., Soutar, G. 2008, “The Mediating Role of Surface and Deep Acting in the Relationship between the Big Five, Emotional Exhaustion and Citizenship Behaviors”, The Sixth International Conference on Emotions and Worklife, INSEAD Fontainebleau, France.

Other Public Output

Kiffin-Petersen, S.A. 2006, “Individual Differences in Personality, Values and Attitudes”, Contemporary Issues in Management and Organisational Behaviour, pp. 34-61.

Funding received

Sandra Kiffin-Petersen 2008, “A Longitudinal Study of the Effect Emotional Labour has on the Well-being and Customer Orientation of Sales Employees”, UWA Research Development Award, Funds Approved: $15,000.00

Sandra Kiffin-Petersen, Catherine Jordan, Geoffrey Soutar 2007, “Emotional Labour Profiles: A Replication and Extension in the Service Sector”, UWA Business School Research Grants Scheme, Funds Approved: $12,000.00

Sandra Kiffin-Petersen 2005, “Development of Interpersonal Skills in MBA Students”, Teaching Fellowship, University of Western Australia’s Teaching and Learning Committee, Funds Approved: $20,000.00

Memberships

2002–Present, Member Academy of Management, USA
2002, Member Australian and New Zealand Academy of Management
1999-2006, Member Australian Human Resources Institute

Honours and awards

Best Paper Award in 2006 (one only Best Paper from 300 presented papers) at the 20th Australian and New Zealand Academy of Management Conference for the paper: Carruthers, J. & Kiffin-Petersen, S. A. (2006). Winning the Soul by Discourse: The Persuasiveness of Figurative Language in Management Communication, in Proceedings of the 20th Australian and New Zealand Academy of Management Conference, Rockhampton, Australia.

Best Paper Award in the Leadership Stream in 2006 at the 20th Australian and New Zealand Academy of Management Conference for the paper: Carruthers, J. & Kiffin-Petersen, S. A. (2006). Winning the Soul by Discourse: The Persuasiveness of Figurative Language in Management Communication, in Proceedings of the 20th Australian and New Zealand Academy of Management Conference, Rockhampton, Australia.

Teaching Fellowship in 2005 ($20,000) by the University of Western Australia’s Teaching and Learning Committee in the area of Management Education.

Excellence in Teaching Award in 2004 ($1,000) by the Graduate School of Management, Unviersity of Western Australia.

Nominated for various internal and external teaching awards: Pearson ANZAM Management Educator of the Year in 2005, Excellence in Teaching Awards in 2001, 2004 and 2008, Innovation in Teaching Award in 2006 and Excellence in Supervision Award in 2006

Recipient of an Australian Postgraduate Award with Stipend for Doctoral studies at the University of Western Australia, 1996

Previous positions

1997-1999, Lecturer, Honours co-ordinator, Department of Organisational & Labour Lecturer, studies, UWA
1994-1995, Associate Lecturer, Department of Organisational & Labour Studies, UWA; Course Co-ordinator Organisational Behaviour and Organisational Theory
1992-1993, Private Management Consultant
1992-1994, Casual Tutor in Organisational Behaviour, UWA

Teaching

Teaches postgraduate students in the areas of Organisational Behaviour, Leading and Facilitating Teams and Negotiation Behaviour in MBA, Executive MBA and Graduate Diploma in Management programs.

Current external positions

Reviewer for articles submitted to the following journals:
Journal of Management and Organization
Small Group Research

Reviewer for the following conferences:
Academy of Management, USA
Australian and New Zealand Academy of Management

Consultancy
AIM-UWA Alliance
Australian Institute of Management (AIM)

Current projects

Industrial Relevance

Effect of emotional labour on sales employees (with Geoff Soutar)

Emotional labour profiles in the service sector (with Catherine Jordan and Geoff Soutar)

How do cultural values influence who people ask and take advice from about travel-related decisions? (with Julie Lee and Geoff Soutar)

Collaborations with Other Institutions

A mega-analysis of the antecedents and consequences of differences in cultural values with Dr Vas Taras from Haskayne School of Business, Dr. Brad Kirkman of Texas A&M, Dr. Piers Steel of University of Calgary, Dr. Mike Cheung National University of Singapore and 100 collaborators from around the world.

A cross-cultural comparison of the types and incidence of team-building initiatives in Australia and South Africa with Dr Drikus Kriek from the University of South Africa

Research profile

Research profile and publications